Automotive Warranty Specialist / Administrator

MSX International; Kelowna; Remote; CAD 48,000 - 77,000; Full time

Job summary

MSX International is hiring an Automotive Warranty Specialist / Administrator to review and enter warranty claims, liaise with dealers and field personnel, and support program operations with reporting and documentation. The role emphasizes accuracy, communication, and the ability to manage conflicting coverage issues.

The position is full-time and primarily remote, with preferred candidates located in or near Detroit Metro.

Qualifications

• Associates Degree is preferred, but not required.
• Prior OEM claim entry experience is required.
• Strong analytical and problem solving skills.
• Excellent written and verbal communication.

Responsibilities

• Program Operations: act as SME for claim entry issues and questions for internal staff, dealers and OEM personnel.
• Review dealer-submitted claims for accuracy as defined by claim type.
• Develop and maintain basic program reports.
• Contact fleet customers via email for claims exceeding a specific dollar value.
• Chargeback to dealers for unauthorized or incorrect claims.
• Respond to customer or dealer questions via email or phone regarding rejected claims.
• Troubleshoot rejected claims.

Skills

Claims review

Data reporting

Customer emails

Excel

Word

Attention to detail

OEM claims experience

Education

Associates Degree

Job description

Company Description

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement.With our global teams,industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

Job Description

The Automotive Warranty Specialist / Administrator provides program claim review, claim entry assistance to both dealers and field personnel as needed. The Automotive Warranty Specialist / Administrator at times may act as a liaison between program headquarters and dealers to resolve discrepancies or conflicting coverage on vehicle repairs.

Job Responsibilities

Program Operations (80%)

• Subject matter expert to internal staff, dealers and OEM personnel for claim entry issues and questions
• Review dealer submitted claims for accuracy as defined by the specific claim type
• Develop and maintain basic program reports
• Contact fleet customers via email for claims exceeding a specific dollar value
• Chargeback to dealers of unauthorized or incorrect claims
• Respond to customer or dealer submitted questions via email or phone regarding rejected claims
• Troubleshoot rejected claims

Technical (20%)

• Evaluate claims to determine if Basic Manufacturer’s Warranty, Extended Plan Coverage or other OEM program coverage may apply
• Assist in documentation of claim entry procedures, processes and reference material

Candidate is required to be located in Metro Detroitand surrounding areas.Prior OEM claim entry experience requiredPrior warranty coverage review experience required3-5 years claims experience requiredStrong analytical and problem solving skillsStrong interpersonal and organizational skillsStrong written and verbal skillsAccuracy and attention to detailExcellent Follow-upMicrosoft Word (entry level)Microsoft Excel (entry level)Ability to balance changing priorities and to provide regular status reports as requestedRequired EducationAssociates Degree is preferred, but not requiredOther RequirementsPosition is full-time and primarily a remote position.

Additional InformationMSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.