Warranty Operations Lead - Automotive & RV

Dealer Suite 360; Quebec; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

Dealer Suite 360 is seeking a Warranty Manager to lead warranty workflows across partner dealerships, coordinating with on-site and remote service teams from customer concern to final claims.

You will supervise PDI and DAF inspections by VIN, administer extended service plans, and ensure compliance with manufacturer policies and deadlines. You will also train service staff and work with the claims team to drive clean claims.

Qualifications

• Minimum 4 years in a dealership warranty department.
• At least 1 year as warranty manager or administrator.
• Knowledge of PDI and DAF processes and parts-return procedures.
• Experience with manufacturer portals and dealer management systems.
• Willingness to travel regularly within the province and hold a valid driver's licence.

Responsibilities

• Set up and run warranty workflows from customer concern to claims.
• Oversee PDI and DAF inspections by VIN with required photos and notes.
• Administer extended service plans and maintain warranty records.
• Ensure compliance with manufacturer warranty policies and submission deadlines.
• Train service staff on warranty procedures and documentation.
• Collaborate with Claims Manager to convert eligible repairs to clean claims.
• Audit files and processes; recommend improvements to dealer leadership.

Skills

Warranty management

PDI & DAF

Training & coaching

Manufacturer portals

Travel willingness

Tools

Dealer Management Systems

Cloud software

Job description

Dealer Suite 360 is seeking a Warranty Manager to lead warranty workflows across partner dealerships, coordinating with on-site and remote service teams from customer concern to final claims.

You will supervise PDI and DAF inspections by VIN, administer extended service plans, and ensure compliance with manufacturer policies and deadlines. You will also train service staff and work with the claims team to drive clean claims.