Service Lane Consultant

MSX International; Kelowna; Sur place; CAD 54 000 - 60 000; Plein temps

Résumé du poste

MSX International is seeking Subject Matter Experts to support Field Service Development Managers across regions. The role focuses on implementing service strategies with dealerships, training staff on service lane processes, and leveraging tools like Service Workbench and OSS to improve efficiency and customer satisfaction.

The position requires up to 90% travel within assigned regions. A college degree is preferred, along with automotive experience and strong communication abilities to

Qualifications

• Bachelor’s degree (Associate’s or Bachelor’s) preferred but not required.
• Previous automotive experience with 1 year fixed operations or equivalent.
• Excellent communication and writing skills; proficient with Microsoft Office.

Responsabilités

• Implement service strategies with dealership personnel to grow business and profitability.
• Train dealers on service lane processes and monitor performance.
• Serve as a center of expertise on SWB and OSS tools for dealers.

Connaissances

Communication skills

Listening

Presentation & training

Multi-tasking

Assertive

High energy

Formation

College degree (Associate or Bachelor)

Outils

Service Workbench

Online Service Scheduling (OSS)

Service Edge

X time service scheduling

Dealership Management Systems (DMS)

Description du poste

Company Description

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement.With our global teams,industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

Job Description

MSX International is currently seeking candidates to function as Subject Matter Experts that will support the activity of the Field Service Development Managers in each assigned region.

What Your Day-to-Day Responsibilities Include:

Implement service strategies with dealership personnel to grow the business, increase dealer profitability, customer satisfaction, and customer service retention. Implement, train and monitor dealers on service lane processes. Become a center of expertise with the following service lane tools: Service Workbench (SWB) and Online Service Scheduling (OSS).

• Assist dealers in improving LOF/MPVI cycle times to under an hour
• Meet defined metric goals for assigned dealers within a set geographic area
• Track metric progress of assigned dealers within a geographic area of responsibility, while qualifying and evaluating new candidates for service strategy implementation
• Ensure dealer processes are in place to gather local competitive data
• Ensure proper Business Development Center (BDC) service department integration
• Interface with District Sales, Service, Parts and Zone management to insure cross communication of dealer process changes underway and any opportunities for improvement
• Share best practices, ideas, success stories and analysis techniques via the SDM forum
• Position requires 90% travel time
• Complete other special assignments if necessary

College degree (Associate’s or Bachelor’s) is preferred but not required.Previous automotive experience, with 1 year of fixed operations or equivalent experience.Establishes rapport with others by initiating and leading conversations to make other’s feel comfortable. Considers the impact of customers in the decision making processExcellent communication skills; Must be a good listener as well as a good communicator both in person and over the phone. Must have appropriate writing skills when communicating messages and reports. Must be computer literate and have experience with Microsoft Office productsAppreciates challenges and is always looking for new learning experiencesIs creative in problem resolution and demonstrates the ability to think “out of the box”, makes it a priority to solve the customer issuesAbility to overcome objections and obstacles during day to day activities.Can develop presentations and deliver those presentations to small groups. Ability to train groups or individuals as required in a manner that allows training to be retained.Overall knowledge of how the different departments within an automotive dealership interactsUnderstands the importance and meaning of good customer service and consistently demonstrates the best customer possible in accordance with the stated goals.Is confident in their own abilities and skills knowledge. Demonstrates a friendly and positive attitude with customers and co-workers.Must be able to multi-task in a busy environment. Able to work independently and with other team members. Need to be an assertive individual with high energy to work in selling environment.Sales experience of selling products and services would be valuable in this position.Knowledge and operation of Service Tools currently being utilized in dealerships today. (Examples of tools include: Service Workbench, Service Edge, X time service scheduling, etc…)Knowledge of Dealership Management Systems (DMS)-Understanding of the operation and integration of the dealership management systems currently in use at dealerships today.Additional InformationThe wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, and other business and organizational needs. The disclosed range estimate may not have been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At MSXI, it is not typical for an individual to be hired at the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $54k to $60,406Kbased on current experience.MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.