Automotive Warranty Claims Specialist

The Aquino Group; Espanola; Sur place; CAD 42 000 - 54 000; Plein temps

Résumé du poste

Northern Ford is seeking an organized Warranty Administrator to join our service team in Canada. You will prepare and submit warranty claims, review repair orders for complete documentation, and follow up on discrepancies while maintaining accurate claim records.

Ideal candidates have prior warranty experience, familiarity with Ford processes, strong attention to detail, and proficiency with dealership software and Microsoft Office.

Qualifications

• Previous automotive warranty administration or dealership experience is preferred.
• Knowledge of Ford warranty processes is an asset.
• Strong attention to detail, organization, and time management.
• Comfortable using computers, dealership software, and Microsoft Office.
• Strong communication skills and the ability to work independently and as part of a team.
• Ability to manage deadlines and handle confidential information professionally.

Responsabilités

• Prepare and submit warranty claims accurately and promptly.
• Review repair orders for proper documentation, technician notes, labour operations, and parts information.
• Follow up on outstanding, rejected, or adjusted claims and resolve discrepancies.
• Reconcile warranty payments and maintain organized claim records.
• Work closely with the Service Manager, technicians, and Parts Department to ensure all required information is complete.
• Monitor Ford warranty policies and procedures and help maintain compliance.
• Assist with service administration and other duties as required.

Connaissances

Attention to detail

Organization

Time management

Communication skills

Dealership software

Outils

Microsoft Office

Warranty software

Description du poste

Northern Ford is seeking an organized Warranty Administrator to join our service team in Canada. You will prepare and submit warranty claims, review repair orders for complete documentation, and follow up on discrepancies while maintaining accurate claim records.

Ideal candidates have prior warranty experience, familiarity with Ford processes, strong attention to detail, and proficiency with dealership software and Microsoft Office.