Warranty Administrator

The Aquino Group; Espanola; On-site; CAD 42,000 - 54,000; Full time

Job summary

Northern Ford is seeking an organized Warranty Administrator to join our service team in Canada. You will prepare and submit warranty claims, review repair orders for complete documentation, and follow up on discrepancies while maintaining accurate claim records.

Ideal candidates have prior warranty experience, familiarity with Ford processes, strong attention to detail, and proficiency with dealership software and Microsoft Office.

Qualifications

• Previous automotive warranty administration or dealership experience is preferred.
• Knowledge of Ford warranty processes is an asset.
• Strong attention to detail, organization, and time management.
• Comfortable using computers, dealership software, and Microsoft Office.
• Strong communication skills and the ability to work independently and as part of a team.
• Ability to manage deadlines and handle confidential information professionally.

Responsibilities

• Prepare and submit warranty claims accurately and promptly.
• Review repair orders for proper documentation, technician notes, labour operations, and parts information.
• Follow up on outstanding, rejected, or adjusted claims and resolve discrepancies.
• Reconcile warranty payments and maintain organized claim records.
• Work closely with the Service Manager, technicians, and Parts Department to ensure all required information is complete.
• Monitor Ford warranty policies and procedures and help maintain compliance.
• Assist with service administration and other duties as required.

Skills

Attention to detail

Organization

Time management

Communication skills

Dealership software

Tools

Microsoft Office

Warranty software

Job description

Northern Ford is looking for an organized, detail-oriented Warranty Administrator to join our service team. If you take pride in accurate work, enjoy working with numbers, and can keep things moving in a busy dealership, we want to hear from you!

Responsibilities

Prepare and submit warranty claims accurately and promptly.

Review repair orders for proper documentation, technician notes, labour operations, and parts information.

Follow up on outstanding, rejected, or adjusted claims and resolve discrepancies.

Reconcile warranty payments and maintain organized claim records.

Work closely with the Service Manager, technicians, and Parts Department to ensure all required information is complete.

Monitor Ford warranty policies and procedures and help maintain compliance.

Assist with service administration and other duties as required.

Qualifications

Previous automotive warranty administration or dealership experience is preferred.

Knowledge of Ford warranty processes is an asset.

Strong attention to detail, organization, and time management.

Comfortable using computers, dealership software, and Microsoft Office.

Strong communication skills and the ability to work independently and as part of a team.

Ability to manage deadlines and handle confidential information professionally.

Interested in joining Northern Ford?