Warranty Administration

DAG | Downtown AutoGroup; Toronto; On-site; CAD 52,000 - 68,000; Full time

Job summary

DAG | Downtown AutoGroup is seeking an experienced Warranty Administrator to join the Service Department in Ontario. You will manage Ford warranty claims from submission to final payment, ensuring compliance with Ford policies and proper documentation.

The role requires strong attention to detail, knowledge of Reynolds Ignite, and the ability to coordinate with Service Advisors, Technicians, Parts, and Management to maximize warranty recovery while maintaining accurate records.

Qualifications

• Previous experience as a Warranty Administrator in an automotive dealership.
• Ford warranty experience is strongly preferred.
• Experience using Reynolds Ignite is strongly preferred.
• Strong understanding of dealership repair orders, labour operations, parts, and warranty claim procedures.
• Excellent attention to detail and organizational skills.
• Strong computer skills and ability to learn dealership software and manufacturer systems.
• Ability to work independently while collaborating effectively with Service and Parts departments.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities and meet deadlines.
• High level of accuracy, accountability, and professionalism.

Responsibilities

• Process and submit Ford warranty claims accurately and in a timely manner.
• Review repair orders for completeness, accuracy, proper coding, documentation, and required supporting information.
• Ensure warranty claims comply with Ford warranty policies, procedures, and documentation requirements.
• Verify labour operations, parts, sublet, causal parts, and other claim components before submission.
• Monitor submitted claims and follow up on rejected, returned, or unpaid claims.
• Research and resolve claim discrepancies and warranty rejections.
• Maintain accurate warranty records and documentation.
• Reconcile warranty receivables and assist with month-end warranty accounting.
• Work closely with Service Advisors, Technicians, Parts, and Management to ensure warranty claims are properly documented.
• Communicate with Ford warranty representatives when clarification or assistance is required.
• Stay current with changes to Ford warranty programs, policies, and procedures.
• Identify opportunities to reduce claim errors and improve warranty recovery.
• Perform other administrative duties related to warranty and service operations as required.

Skills

Ford warranty experience

Warranty administration

Attention to detail

Communication skills

Independence with collaboration

Tools

Reynolds Ignite

Job description

About The Role

We are seeking an experienced and detail-oriented Warranty Administrator to join our Service Department. The successful candidate will be responsible for accurately processing, submitting, tracking, and reconciling warranty claims while ensuring compliance with Ford Motor Company warranty policies and procedures. Experience with Reynolds Ignite and Ford warranty administration is strongly preferred. This position is ideal for someone who understands dealership service operations, has exceptional attention to detail, and can effectively manage claims from initial repair order through final payment.

Key Responsibilities

• Process and submit Ford warranty claims accurately and in a timely manner.
• Review repair orders for completeness, accuracy, proper coding, documentation, and required supporting information.
• Ensure warranty claims comply with Ford warranty policies, procedures, and documentation requirements.
• Verify labour operations, parts, sublet, causal parts, and other claim components before submission.

The Ideal Candidate

The ideal candidate will have hands-on Ford warranty administration experience, a strong working knowledge of Reynolds Ignite, and a proven ability to maximize warranty recovery while maintaining accurate and compliant claims. Experience with other OEM warranty systems and dealership management systems will also be considered.

• Monitor submitted claims and follow up on rejected, returned, or unpaid claims.
• Research and resolve claim discrepancies and warranty rejections.
• Maintain accurate warranty records and documentation.
• Reconcile warranty receivables and assist with month-end warranty accounting.
• Work closely with Service Advisors, Technicians, Parts, and Management to ensure warranty claims are properly documented.
• Communicate with Ford warranty representatives when clarification or assistance is required.
• Stay current with changes to Ford warranty programs, policies, and procedures.
• Identify opportunities to reduce claim errors and improve warranty recovery.
• Perform other administrative duties related to warranty and service operations as required.

Qualifications

• Previous experience as a Warranty Administrator in an automotive dealership is preferred.
• Ford warranty experience is strongly preferred.
• Experience using Reynolds Ignite is strongly preferred.
• Strong understanding of dealership repair orders, labour operations, parts, and warranty claim procedures.
• Excellent attention to detail and organizational skills.
• Strong computer skills and ability to learn dealership software and manufacturer systems.
• Ability to work independently while collaborating effectively with Service and Parts departments.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities and meet deadlines.
• High level of accuracy, accountability, and professionalism.