Automotive Service Shop Lead — Drive Excellence

Dilawri Group of Companies; Vancouver; On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Discounted employee vehicle purchase

Job-specific coaching & training

Employee wellness & assistance

Employee social events

Job summary

Southside Nissan, part of the Dilawri Group, seeks a dedicated Shop Foreman to lead the Service Department. Reporting to the Service Manager, you will guide technicians, ensure high-quality repairs, and support shop efficiency. This commission-based role emphasizes leadership and operational excellence.

You will oversee workflow, champion safety practices, and foster continuous learning while coaching a diverse team to achieve strong performance and customer satisfaction.

Qualifications

• Experience as an automotive technician or in a supervisory/leadership role.
• Red Seal Certification or equivalent automotive qualification.
• Strong diagnostic abilities with understanding of vehicle systems.
• Proven leadership skills to mentor and train a diverse team.
• Excellent organizational and time management skills.
• Strong communication abilities, both verbal and written.

Responsibilities

• Oversee daily technician scheduling to optimize productivity.
• Conduct quality control inspections on completed repair work.
• Perform test drives with customers to validate concerns.
• Review and track customer comebacks for continuous improvement.
• Assist with dispatching repair orders and manage work distribution in the shop.
• Support health and safety procedures and ensure guidelines are followed.
• Diagnose complex vehicle issues and provide hands-on support to technicians.
• Provide coaching and training to enhance team capabilities.
• Assist the Service Manager with shop-related tasks and requirements.
• Promote high performance, teamwork, and accountability.

Skills

Automotive technician

Leadership

Mentoring

Communication

Education

Red Seal Certification

Automotive qualification

Tools

Dealership management systems

Repair order processes

Job description

Southside Nissan, part of the Dilawri Group, seeks a dedicated Shop Foreman to lead the Service Department. Reporting to the Service Manager, you will guide technicians, ensure high-quality repairs, and support shop efficiency. This commission-based role emphasizes leadership and operational excellence.

You will oversee workflow, champion safety practices, and foster continuous learning while coaching a diverse team to achieve strong performance and customer satisfaction.