Automotive Service Advisor - Customer Experience Lead

PTW Energy Services; Calgary; On-site; CAD 42,000 - 64,000; Full time

Job summary

Canadian Tire in Calgary is seeking an Automotive Service Advisor who will serve as the link between customers and technicians, manage repair orders, and communicate clearly throughout service and repairs.

The role emphasizes customer service excellence, knowledge of automotive components, proficiency with parts ordering and work order systems, and availability for evenings and weekends in a full-time capacity.

Qualifications

• Knowledge of market trends in the automotive service industry.
• Understanding of mechanical components of automobiles.
• Ability to work effectively with auto parts ordering systems and computerized work order systems.
• Basic math and keyboarding skills.
• CoStar knowledge is an asset.
• Experience in a Canadian Tire Auto Service Centre is considered an asset.
• Valid driver’s licence for province of employment.
• Ability to work evenings and weekends are a priority

Responsibilities

• Provides excellent customer service and ensures ongoing commitment to the needs of the customer and their vehicle.
• Responds to customer inquiries in a timely manner, over the phone and in person.
• Understands customer needs and provides them with a complete solution.
• Shares ideas and suggestions to improve the customer experience in the Service Centre.
• Manages customer concerns and problems promptly.
• Deals with challenging situations in a professional manner.
• Ensures a smooth flow of communication with customers during repairs or maintenance work.
• Completes and reviews repair orders with customers.
• Estimates cost and time for service and repairs needs. Ensures final invoice is the same as estimate and vehicle is delivered on time.
• Acts as liaison between customers and technicians and manages the status of work orders.
• Schedules service and repair appointments.
• Operates computerized work order systems.
• Engages in learning activities and coaching to improve their own abilities.
• Shares potential opportunities or suggestions with the Service Manager to help the Automotive Service Centre be more profitable and to increase sales.
• Complies with company, store and department policies and health & safety program and regulations.
• Completes other tasks, as required.

Skills

Customer service

Communication

Teamwork

Problem solving

Interpersonal skills

Time management

Tools

CoStar

Parts ordering systems

Job description

Canadian Tire in Calgary is seeking an Automotive Service Advisor who will serve as the link between customers and technicians, manage repair orders, and communicate clearly throughout service and repairs.

The role emphasizes customer service excellence, knowledge of automotive components, proficiency with parts ordering and work order systems, and availability for evenings and weekends in a full-time capacity.