Service Advisor – North

Canadian Tire Store S; St. Catharines; On-site; CAD 42,000 - 65,000; Full time

Benefits offered by this job

Profit-sharing (conditions apply)

Employee discount

Diverse, inclusive and safe working环境

Work-life balance

Flexible work hours

Ongoing training and learning

Scholarship opportunities

Group benefit plan (conditions apply)

On-site parking

Public transportation nearby

Free coffee

Community involvement

Job summary

Canadian Tire Stores is seeking a Service Advisor to join our automotive service centre team. You will communicate with customers and staff to ensure smooth service experiences and accurate cost estimates. This role emphasizes friendly, professional service and effective coordination to meet customer needs.

Your duties include greeting customers, offering guidance on repairs, preparing work orders, and scheduling appointments while upholding safety standards and company policies.

Qualifications

• Knowledge of automotive systems and repairs.
• Willingness to work a variety of shifts including weekends and holidays.
• Great interpersonal skills and customer service orientation.
• Ability to stand/walk for extended periods and perform physical tasks.
• Strong problem-solving and decision-making abilities.
• Excellent verbal and written communication with customers and colleagues.
• Proficient computer skills for POS and service records.
• Ability to plan, organize, delegate and follow up on daily tasks.
• Valid driver's license for the province of employment.
• Good working knowledge of COSTAR software.

Responsibilities

• Greet, assist and thank customers in a friendly manner, over the phone and in person.
• Offer professional and knowledgeable advice to build customer trust and loyalty.
• Listen actively to identify customers' concerns regarding repair and maintenance.
• Prepare work orders and review estimated costs with customers.
• Manage customers' expectations of when their vehicle will be ready.
• Act as liaison between customers and Service Centre employees.
• Schedule service appointments.
• Ensure compliance with Health and Safety regulations.

Skills

Knowledge of automotive mechanic

Shifts availability

Approachable

Physical stamina

Problem solving

Communication skills

Computer skills

Task planning & organization

Valid driver’s license

COSTAR knowledge

Experience in similar role (asset)

Job description

Canadian Tire Stores encourage all applicants to verify job opportunities by visiting the official Canadian Tire careers website at canadiantirestores.ca before submitting personal information or applications.

Are you looking for a job where you can learn, meet people, have fun, share your ideas and help customers in a family and diverse work environment? Would you like to join one of Canada's most iconic and trusted companies? We're 100 years young and we need you!!

Job summary

The Service Advisor works in a fast-paced Automotive Service Centre environment communicating directly with customers and Service Centre employees, managing customers' needs and expectations regarding auto service maintenance and repairs.

• An amazingly friendly team
• Continued career opportunities
• Profit-sharing (conditions apply)
• Employee discount
• Diverse, inclusive and safe working environment
• Work-life balance
• Flexible work hours
• Ongoing training and learning
• Scholarship opportunities
• Reward and recognition program
• Group benefit plan (conditions apply)
• On-site parking
• Public transportation nearby
• Free coffee
• Working for an employer that is involved in the community
• Working for a locally owned business
• And much more!!

Responsibilities

• Greet, assist and thank customers in a friendly manner, over the phone and in person.
• Offer professional and knowledgeable advice to build customer trust and loyalty.
• Listen actively to identify customers' concerns and problems with regards to repair and maintenance of their vehicle.
• Prepare work orders and review the estimated costs with the customers.
• Manage customers' expectations of when their vehicle will be ready.
• Act as a liaison between customers and Service Centre employees.
• Schedule service appointments.
• Ensure compliance with Health and Safety regulations.

Requirements / Skills

• Knowledge of automotive mechanic
• Ability to work shifts (days, evenings, week-ends and holidays)
• Approachable
• Ability to handle physical demands including standing/walking for 8 hours while frequently lifting and carrying items, using a ladder, twisting, turning and reaching
• Ability to find solutions to problems, adapt and cope with challenging situations and make decisions
• Strong communication and interpersonal skills
• Strong computer skills
• Ability to plan, organize, delegate and follow-up on daily tasks
• Valid driver's licence for province of employment
• Good working knowledge of COSTAR (asset)
• Experience in a similar role (asset)

Our store is dedicated to promoting diversity, inclusion and belonging in the workplace by providing a work environment free from barriers where no one is denied opportunities for reasons unrelated to their abilities. We celebrate and welcome the diversity of all employees. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process.

Vacancy Type: New

Canadian Tire stores are owned and operated by independent Associate Dealers. Each Canadian Tire store has the sole and exclusive right to interview, select, hire and train their staff.