Automotive Parts/Service Desk

Canadian Tire #100; Swift Current; On-site; CAD 42,000 - 52,000; Full time

Benefits offered by this job

Health/Dental after 3 months

Staff discount

Profit sharing

3 weeks vacation

Development opportunities

Career stability

Job summary

Canadian Tire Swift Current is seeking an Automotive Service Desk staff member who will greet customers, relay service needs to technicians and handle over‑the‑counter parts requests. This role links customers with the shop team to ensure a smooth experience.

Open and close work orders, write estimates, and schedule appointments while maintaining clear communication between customers and technicians. A background in automotive service and strong customer service skills are essential for success.

Qualifications

• Experience in automotive service is required.
• Knowledge of mechanical components of automobiles.
• Valid driver's license for province of employment.
• Customer service/sales experience.

Responsibilities

• Customer Service and greeting customers
• Provides excellent customer service and ensures ongoing commitment to the needs of the customer and their vehicle.
• Understands customer needs and provides them with a complete solution.
• Manages customer concerns and problems promptly.
• Ensures a smooth flow of communication with customers during repairs or maintenance work.
• Opening/closing work orders and writing estimates
• Appointment scheduling

Skills

Customer service

Communication

Sales experience

Basic math

Job description

Your ability of efficiently working with the customers and technicians is a great fit for Canadian Tire- Swift Current. The Automotive Parts/Service Desk staff communicates directly with customers, managing their needs and expectations regarding auto service maintenance and repairs and providing over the counter parts requests. This role is the link between the technician and the customer. Superior customer service and communication skills are essential to success in this position and in enhancing the customer experience. Experience in the Automotive industry is required.

Work to do:

• Customer Service and greeting customers
• Provides excellent customer service and ensures ongoing commitment to the needs of the customer and their vehicle.
• Understands customer needs and provides them with a complete solution.
• Manages customer concerns and problems promptly.
• Ensures a smooth flow of communication with customers during repairs or maintenance work.
• Opening/closing work orders and writing estimates
• Appointment scheduling

To be Successful:

• Knowledge and understanding of mechanical components of automobiles.
• Basic math and keyboarding skills.
• Customer service/ sales experience
• Experience in a similar role, in a Auto Service Centre, is required
• Valid driver's license for province of employment.

Full time Staff Benefits:

• Health/Dental benefits after 3 months employment
• Staff Discount
• Profit Sharing
• 3 weeks paid vacation
• Development and training opportunities
• Longevity and career stability/advancement.

We thank everyone who applies for this position however only successful candidates will be contacted.