Automotive Service Advisor

Lithia Motors; Vaughan; On-site; CAD 35,000 - 43,000; Full time

Benefits offered by this job

Pay: $39,000 plus bonus

Medical, Dental and Vision Plans

Paid Holidays & PTO

Disability Coverage

Life Insurance

RRSP Plans

Employee Stock Purchase Plan

Professional Development & Growth Op­p

Vehicle Purchase Discounts

Employee Assistance & Wellness

Job summary

Pfaff Automotive Partners is hiring an Automotive Service Advisor for Audi Vaughan in Vaughan, ON. You will be the main contact for customers, guiding them through service needs, scheduling, quotes, and updates, while coordinating with the service team to ensure timely, accurate work.

You’ll bring automotive experience, strong communication, and a client-first approach. This on-site role offers growth within a Fortune 500 partner network and a comprehensive benefits package.

Qualifications

• Previous experience in the automotive industry.
• 1–2 years of experience as a Service Advisor is considered an asset.
• Experience with CDK is an asset.
• Strong numerical aptitude and attention to detail.
• Excellent communication, customer service, and problem-solving skills.
• Valid Driver’s Licence and a clean driver’s abstract.

Responsibilities

• Assist customers in person and over the phone with their vehicle service requirements while delivering exceptional customer service.
• Respond to customer inquiries in a timely and professional manner in accordance with dealership policies.
• Schedule service appointments and obtain customer and vehicle information prior to arrival whenever possible.
• Create and open work orders for customers and close orders as appropriate.
• Invoice work orders, process customer payments, and submit required reports and receipts to accounting.
• Provide customers with service quotes and estimates.
• Keep customers informed of the status of their vehicle and advise them of any additional work that may be required.
• Perform other duties as required by the Service Manager to support the successful operation of the dealership.

Skills

Automotive industry

Service Advisor

CDK

Numerical aptitude

Communication skills

Driver's license

Tools

CDK

Job description

Automotive Service Advisor – Audi Vaughan, Vaughan, ON L4K 2M9

At Audi Vaughan, we’re a passionate team dedicated to delivering outstanding automotive and customer experiences. We are looking for a customer-focused individual to join our team as a Service Advisor. As part of Pfaff Automotive Partners and in partnership with North America’s largest automotive retailer, Lithia & Driveway, this is an exciting opportunity to build your career with a Fortune 500 company and grow with us. As a Service Advisor, you will provide exceptional customer service while guiding customers through the vehicle service and repair process. You will act as a key point of contact between our customers and service team, providing timely updates, answering questions, and ensuring a positive experience from arrival to vehicle pickup. If you have strong problem‑solving abilities, excellent communication skills, and a commitment to customer satisfaction, we want to hear from you.

Why Join Our Team?

We don’t just offer jobs—we offer career paths. Our culture is rooted in values like earning customers for life, improving constantly, and taking ownership of results. Being part of Lithia & Driveway, you’ll find:

• Real opportunities for advancement across multiple locations in Canada
• Development and training through our internal learning programs
• A high-performance culture that recognizes and rewards results

What You’ll Do

• Assist customers in person and over the phone with their vehicle service requirements while delivering exceptional customer service.
• Respond to customer inquiries in a timely and professional manner in accordance with dealership policies.
• Schedule service appointments and obtain customer and vehicle information prior to arrival whenever possible.
• Create and open work orders for customers and close orders as appropriate.
• Invoice work orders, process customer payments, and submit required reports and receipts to accounting.
• Provide customers with service quotes and estimates.
• Keep customers informed of the status of their vehicle and advise them of any additional work that may be required.
• Perform other duties as required by the Service Manager to support the successful operation of the dealership.

What You’ll Bring

• Previous experience in the automotive industry.
• 1–2 years of experience as a Service Advisor is considered an asset.
• Experience with CDK is an asset.
• Strong numerical aptitude and attention to detail.
• Excellent communication, customer service, and problem‑solving skills.
• Valid Driver’s Licence and a clean driver’s abstract.

Total Rewards

• Pay : $39,000 plus bonus
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Disability Coverage
• Life Insurance
• RRSP Plans
• Employee Stock Purchase Plan
• Professional Development & Growth Opportunities
• Vehicle Purchase Discounts
• Employee Assistance & Wellness Programs

We thank all applicants for their interest in Pfaff Automotive Partners – please note due to the volume of applicants, only those selected for an interview will be contacted. Please note: We do not use artificial intelligence (AI) to screen, assess, or select applicants at any stage of our recruitment process. Pfaff Automotive Partners is an equal opportunity employer and is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please indicate this in your application.

At Pfaff, people are the heart of our organization, and providing a great workplace is an essential part of fueling our success. We have a 60‑plus year history in Canada, with a reputation built on a passion for performance, a love of cars and the car business, and exceptional customer care. Now, as part of Lithia & Driveway, the largest publicly traded dealership group in North America, Pfaff is part of a network of over 300 stores in Canada, the U.S., and the United Kingdom. Our network offers high performing individuals nearly unlimited opportunities for advancement. With guidance from our mission, Growth Powered by People, we have created a workplace where employees can learn, grow, and succeed. Our experienced teams and innovative ideas drive our success, and we’re looking for more talent to join us on the open road of achievement.

Key Words: Automotive Service Advisor, Writer, Service Drive Manager, Lane Manager, Express Advisor, Internal Advisor, Fixed Operations, Fixed Ops, Automotive Service Consultant, Dealership Service Advisor, Customer Service Rep, Client Relations, Warranty Administrator, Service Coordinator, Automotive Consultant, Service Reader, Admin, Aftersales, After‑sales, Guest Relations, Sales, Car sales At Pfaff, people are the heart of our organization, and providing a great workplace is an essential part of fueling our success. We have a 60-plus year history in Canada, with a reputation built on a passion for performance, a love of cars and the car business, and exceptional customer care.