Service Assistant

L0477 Audi Newmarket; Newmarket; On-site; CAD 20,000 - 29,000; Full time

Benefits offered by this job

Pay: $17.95 per hour

Medical, Dental and Vision Plans

Paid Holidays & PTO

Disability Coverage

RRSP Plans

Employee Stock Purchase Plan

Professional Development & Growth

Vehicle Purchase Discounts

Employee Assistance & Wellness

Job summary

Pfaff Automotive Partners in Newmarket, ON is seeking a Service Assistant to greet customers, assist with vehicles, and support the Service Department to ensure a smooth operation. You will help maintain a professional environment and contribute to exceptional customer experiences.

The role offers hands-on automotive exposure, a path for growth within a Fortune 500 parent company, and a collaborative team culture. Fluency in English and a valid Ontario license are required.

Qualifications

• Previous automotive experience is asset but not required.
• Valid Ontario Driver’s Licence with a clean driving record.
• Ability to drive a manual transmission.
• Strong customer service and interpersonal skills.
• Excellent English communication, verbal and written.
• Able to perform in a fast-paced environment.
• Detail-oriented and well organized.
• Team player with willingness to learn.

Responsibilities

• Greet customers and direct them to the Service Department.
• Provide friendly and professional assistance to customers during their visit.
• Follow verbal work orders from the Service team.
• Coordinate with porters and team members to support daily Service operations.
• Keep the customer coffee/refreshment area clean and stocked.
• Fill windshield washer fluid in customer vehicles as required.
• Wash customer vehicles after service completion.
• Move vehicles to designated pickup areas for customer collection.
• Maintain a clean, organized, and professional Service Department.
• Perform other duties as assigned by the Service Manager.

Skills

Customer service

English fluency

Attention to detail

Teamwork

Job description

Service Assistant - Audi Newmarket, Newmarket, ON L3Y 9A1

Thinking about starting a career in the automotive industry? This could be the perfect opportunity for you! At Audi Newmarket, our Service Assistants play an important role in creating an exceptional customer experience and ensuring our Service Department runs smoothly. From greeting customers and assisting with their vehicles to helping maintain an organized and professional environment, you’ll be an integral part of our team. This is a great opportunity for someone looking to gain hands‑on experience in the automotive industry and build a long-term career with us. As part of Lithia & Driveway, one of North America’s largest automotive retailers and a Fortune 500 company, you’ll have access to exciting opportunities for growth and development. If you’re customer-focused, detail-oriented, enjoy working in a fast-paced environment, and have a passion for vehicles, we want to hear from you!

Why Join Our Team?

So why should you grow your career with Pfaff Automotive? We don't just offer jobs—we offer career paths. Our culture is rooted in values like earning customers for life, improving constantly, and taking ownership of results. Being part of Lithia & Driveway, you'll find: Real opportunities for advancement across multiple locations in Canada Development and training through our internal learning programs A high-performance culture that recognizes and rewards results

What You’ll Do

• Greet customers and direct them to the appropriate Service Department personnel.
• Provide friendly and professional assistance to customers throughout their visit.
• Follow verbal work orders and instructions from the Service team.
• Coordinate with porters and other team members to support daily Service Department operations.
• Ensure the customer coffee and refreshment area remains clean, organized, and fully stocked.
• Fill customer vehicles with windshield washer fluid as required.
• Wash customer vehicles following the completion of service.
• Move customer vehicles to designated and accessible parking areas for pickup.
• Help maintain a clean, organized, and professional Service Department.
• Perform other duties as assigned by the Service Manager to support the successful operation of the dealership.

What You’ll Bring

• Previous automotive experience is considered an asset, but not required.
• Valid Ontario Driver’s Licence and a clean driver’s abstract.
• Ability to drive a manual transmission is required.
• Strong customer service and interpersonal skills.
• Excellent verbal and written English communication skills.
• Ability to work effectively in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Ability to work collaboratively with employees and managers as part of a team.
• Positive attitude and willingness to learn and grow within the automotive industry.

Total Rewards

Pfaff Automotive offers a comprehensive benefits package designed to support you and your family, with options that include:

• Pay: $17.95 per hour
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Disability Coverage
• Life Insurance
• RRSP Plans
• Employee Stock Purchase Plan
• Professional Development & Growth Opportunities
• Vehicle Purchase Discounts
• Employee Assistance & Wellness Programs

We thank all applicants for their interest in Pfaff Automotive Partners - due to the volume of applicants, only those selected for an interview will be contacted. Please note: We do not use artificial intelligence (AI) to screen, assess, or select applicants at any stage of our recruitment process. This is an existing vacancy Pfaff Automotive Partners is an equal opportunity employer and is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation at any stage of the recruitment or selection process, please let us know and we will work with you to find an accommodation by emailing [e-mail]. Key Words: Service Assistant, Automotive Service, Automotive Dealership, Customer Service, Customer Experience, Service Department At Pfaff, people are the heart of our organization, and providing a great workplace is an essential part of fueling our success. We have a 60-plus year history in Canada, with a reputation built on a passion for performance, a love of cars and the car business, and exceptional customer care. Now, as part of Lithia & Driveway, the largest publicly traded dealership group in North America, Pfaff is part of a network of over 300 stores in Canada, the U.S., and the United Kingdom. Our network offers high performing individuals nearly unlimited opportunities for advancement. With guidance from our mission, Growth Powered by People, we have created a workplace where employees can learn, grow, and succeed. Our experienced teams and innovative ideas drive our success, and we’re looking for more talent to join us on the open road of achievement.