Automotive Business Development Coordinator (BDC) Representative

Plaza Kia; Bracebridge; On-site; CAD 29,000 - 32,000; Full time

Benefits offered by this job

Cost-sharing benefits

Ongoing training and career devlopment

Employee perks and a supportive work环境

Job summary

Plaza Auto Group, Muskoka Nissan, is seeking a motivated Service BDC Representative to join our dynamic team. This role focuses on customer development within the service department, handling outbound calls to notify customers of service due and to gather feedback after service.

You will also follow up with special order parts customers, assist with department paperwork, and manage online service leads. The position offers a competitive pay rate, benefits, and ongoing training to support career

Qualifications

• Experience in automotive service industry.
• Knowledge of vehicle mechanical components.
• Strong communication and interpersonal skills.
• Ability to work in fast-paced team environment.
• Willingness to participate in ongoing training.

Responsibilities

• Make outbound calls to service customers to notify service due.
• Follow up after service to obtain feedback.
• Assist with service department paperwork.
• Manage online service leads.
• Call special order parts customers and follow up.

Skills

Automotive service knowledge

Mechanical knowledge

Communication skills

Interpersonal skills

Computer skills

Attention to detail

Problem-solving

Multitasking

Patience and empathy

Tools

PBS knowledge

Job description

Automotive Business Development Coordinator (BDC) Representative

Automotive Business Development Coordinator (BDC) Representative Pay Rate: $21 - 23 per hour Muskoka Nissan

Plaza Auto Group is a family-owned and operated business that has been proudly serving our communities since 1956. As one of Ontario’s fastest-growing dealer groups, we are committed to creating exceptional experiences for both our customers and employees. We value family, community, and supporting the professional growth of our team.

We are seeking a motivated Service BDC (Business Development Coordinator) Representative to be part of our dynamic team at Muskoka Nissan.

Compensation & Benefits:

• Compensation: $21.00 - $23.00 per hour (based on experience)

• Cost-sharing benefits package

• Ongoing training and career development to support advancement

• Employee perks and a supportive work environment

What You’ll Do:

The Business Development Coordinator is an essential part of the service department and the overall customer development. The Business Development Coordinator manages outbound phone calls for the service department notifying customers of service due, contacting customers after service to obtain feedback on customer experience, and all other outbound phone duties assisting in the development of business for the service department. This position also involves calling special order parts customers and following up with customers after service appointments. The service coordinator also assists with other department paperwork, and manages online service leads.

What We’re Looking For:

• Experience and knowledge in the automotive service industry

• Understanding of mechanical components of vehicles

• Ability to maintain professional and technical expertise through ongoing training

• Team-oriented with the ability to thrive in a fast-paced environment

• Exceptional communication, interpersonal, and computer skills

• Strong attention to detail, problem-solving skills, and ability to multitask under pressure

• Patience, empathy, and a commitment to customer satisfaction

• Knowledge of PBS is an asset