Automotive Body Shop Manager

Dueck Auto Group; Richmond; On-site; CAD 85,000 - 110,000; Full time

Benefits offered by this job

Inclusive & supportive culture

Extended health & dental benefits

Professional development & advancement

Community involvement

Job summary

Dueck Richmond is seeking an experienced Body Shop Manager to lead a profitable shop focused on customer satisfaction. The role combines estimating, operations oversight, and team leadership to maximize production and profitability.

You will manage hiring, training, and performance reviews, maintain quality standards, and drive process improvements while ensuring a safe working environment for a team of technicians. The position is full-time at our Richmond, BC location.

Qualifications

• 3–5 years of collision repair estimating experience (required).
• Previous management experience.
• Valid BC driver's license.
• ICBC Insurance experience (asset).
• Post-secondary training (asset).
• Commitment to continuous learning.

Responsibilities

• Oversee detailed collision damage estimate reports.
• Ensure operational efficiency and smooth processes.
• Maintain KPI on the Collision Repair Scorecard.
• Inspect work for quality assurance.
• Interview, hire, train, and develop the team.
• Manage team performance and conduct annual reviews.
• Maintain high customer satisfaction and resolve complaints.
• Identify and implement process improvements.
• Establish a safe, positive work environment.

Skills

Management & Leadership

Communication & Organization

Customer Service

Decision Making

Prioritization & Professionalism

Team Collaboration

Education

Post-secondary education

Job description

Dueck Richmond is looking for an experienced Body Shop Manager. We are one of Canada's largest automotive dealerships, operating four locations in Greater Vancouver: Dueck on Marine, Dueck Downtown, Dueck ISUZU, and Dueck Richmond. Our ICBC-accredited body shops have been delivering exceptional quality and customer service since 1926. As a family-owned company, we support the community and employ over 400 dedicated individuals, encouraging career growth through continuous training and professional development. We offer competitive compensation plans and extended health and dental benefits. Join our dynamic and innovative team!

Careers with Dueck Offer

• Inclusive and supportive company culture
• Competitive compensation based on experience and performance
• Extended Health and Dental benefits
• Professional development and advancement opportunities
• Community involvement through charitable events

Position Summary

The Body Shop Manager is a professional and experienced individual with management and estimating experience who is responsible for managing an efficient and profitable Body Shop that prioritizes customer satisfaction and retention. The main responsibilities include operating the shop at maximum production, building customer relationships, maintaining positive employee relationships, controlling costs, completing reports and meeting sales and profit objectives.

Key Responsibilities

• Oversee detailed collision damage estimate reports
• Ensure operational efficiency and smooth processes
• Maintain KPI on the Collision Repair Scorecard
• Inspect work for quality assurance
• Interview, hire, train, and develop the team
• Manage team performance and conduct annual reviews
• Maintain high customer satisfaction and resolve complaints
• Identify and implement process improvements
• Establish a safe, positive work environment

Skills & Requirements

• Management and leadership skills
• Excellent communication and organizational skills
• Exceptional customer service abilities
• Advanced decision-making and problem-solving skills
• Ability to prioritize and maintain professionalism
• Self-driven and collaborative team player

Technical Requirements

• 3-5 years of collision repair estimating experience (required)
• Previous management experience
• Valid BC driver's license
• ICBC Insurance experience (asset)
• Post-secondary training (asset)
• Commitment to continuous learning

Logistical Requirements

The Dueck Richmond Body Shop Department is open to customers five days a week - Monday to Friday from 8am to 5:30pm. This is a full-time position that may require working extended hours, including weekends, in order to meet deadlines based on the needs of the business.