Automotive Body Shop Administrator

Dueck Auto Group; Richmond; On-site; CAD 42,000 - 54,000; Full time

Job summary

Dueck Auto Group is seeking a friendly Body Shop Administrator to manage daily administrative and customer service duties in the Body Shop Department. Responsibilities include scheduling appointments, closing out work orders, reconciling ICBC schedule, and preparing time cards for payroll.

Reporting to the Body Shop Manager, you will ensure accurate documentation, invoicing, and adherence to ICBC policies. This full-time role may require extended hours, including weekends.

Qualifications

• Minimum one year of dealership and/or receptionist experience.
• Experience with Mitchell & Audatex Estimating Software is an asset.
• Post-secondary training is an asset.
• Strong proficiency and experience using Microsoft Office applications (Word, Excel, Outlook).

Responsibilities

• Answer phone calls and inquiries in a prompt and professional manner
• Schedule and coordinate customer appointments
• Sign customers into courtesy cars, complete walk-around inspections and fill out rental agreements
• Prepare daily time cards for payroll and request payroll approval from the Body Shop Manager
• Create invoices and post-repair orders
• Ensure invoicing is processed promptly and in compliance with ICBC policies and procedures
• Manage cash, including collecting payments and balancing the daily float
• Report WIP (Work In Progress) at month's end to the Body Shop Manager

Skills

Customer service

Scheduling

Cash handling

Education

Post-secondary training

Tools

Mitchell & Audatex Estimating Software

Microsoft Office (Word, Excel, Outlook)

Job description

Dueck Auto Group is one of Canada’s largest automotive dealerships with four locations in the Greater Vancouver Area - Dueck on Marine, Dueck Downtown, Dueck Isuzu and Dueck Richmond.

Since its founding in Vancouver in 1926, Dueck Auto Group has been committed to delivering exceptional quality and customer service. As a family-owned and operated company, we have a long-standing commitment to supporting the community.

Our organization currently employs over 400 hard-working and dedicated individuals. We encourage career growth through continuous training and professional development. Dueck Auto Group is constantly growing and looking for individuals who can contribute to our business operations today and into the future. We provide highly competitive compensation plans and offer extended health and dental benefits to our employees. We welcome you to join our dynamic and innovative team.

POSITION SUMMARY

The Body Shop Administrator is a friendly, professional and customer-oriented individual responsible for managing the daily administrative and customer service duties within the Body Shop Department. The main responsibilities include scheduling customer appointments, closing out work orders, completing invoices, reconciling the ICBC schedule and preparing time cards for payroll. Reporting directly to the Body Shop Manager, the Body Shop Administrator ensures accurate documentation and processing within the Body Shop Department.

KEY RESPONSIBILITIES

• Answer phone calls and inquiries in a prompt and professional manner
• Schedule and coordinate customer appointments
• Sign customers into courtesy cars, complete walk-around inspections and fill out rental agreements
• Prepare daily time cards for payroll and request payroll approval from the Body Shop Manager
• Create invoices and post-repair orders
• Ensure invoicing is processed promptly and in compliance with ICBC policies and procedures
• Manage cash, including collecting payments and balancing the daily float
• Report WIP (Work In Progress) at month's end to the Body Shop Manager

Additional duties and responsibilities may be assigned or modified as necessary throughout the course of your employment.

TECHNICAL SKILLS & REQUIREMENTS

• Minimum one year of dealership and/or receptionist experience
• Experience with Mitchell & Audatex Estimating Software is an asset
• Post-secondary training is an asset
• Strong proficiency and experience using Microsoft Office applications (Word, Excel, Outlook)

LOGISTICAL REQUIREMENTS

This is a full-time position that may require working extended hours, including weekends, in order to meet deadlines based on the needs of the business.