Automation Platform Specialist for Customer Success

Dexian; Toronto; Hybrid; CAD 34,440 - 37,195; Full time

Job summary

A leading technology services provider in Toronto is seeking an Automation Platform Specialist to manage and optimize the Gainsight automation platform. This hybrid role requires strong project management skills, a customer success focus, and a passion for automation. Ideal candidates will have experience with Gainsight and the ability to analyze performance data, designing automated customer engagement initiatives. Expect a fast-paced environment and a commitment to continuous improvement.

Qualifications

• Professional experience in project management, multi-tasking, and delivering results against set timelines.
• Strong analytical skills for insights and recommendations.
• Proven experience in developing and executing campaigns.

Responsibilities

• Oversee day-to-day activities including campaign setup and coordination.
• Ensure data governance and analyze platform performance data.
• Design and optimize automated customer touchpoints.

Skills

Project management

Analytical skills

Customer Success Platforms

Troubleshooting skills

Communication skills

Attention to detail

Continuous improvement mindset

Tools

Gainsight

AI-driven engagement tools

Job description

A leading technology services provider in Toronto is seeking an Automation Platform Specialist to manage and optimize the Gainsight automation platform. This hybrid role requires strong project management skills, a customer success focus, and a passion for automation. Ideal candidates will have experience with Gainsight and the ability to analyze performance data, designing automated customer engagement initiatives. Expect a fast-paced environment and a commitment to continuous improvement.