Autobody General Manager – Hamilton, ON

Recruiting Room Ltd; Hamilton; On-site; CAD 85,000 - 110,000; Full time

Job summary

Recruiting Room Ltd is seeking an experienced Autobody General Manager to lead the day-to-day operations of a busy collision repair facility in Hamilton, ON. This role requires hands-on leadership in collision repair operations, production, estimating, insurance relationships, customer service and team management.

The successful candidate will drive profitability, maintain quality and safety standards, coach staff, manage workflow from intake to delivery, and collaborate with ownership to

Qualifications

• 3–5 years autobody/collision-centre management experience is required.
• General Manager/Production Manager or similar leadership experience is preferred.
• Strong understanding of the collision repair process from estimating through final delivery.
• Experience managing employees in a production-driven environment.
• Knowledge of collision estimating, supplements, parts procurement and insurance repair processes.
• Ability to track KPIs such as sales, gross profit, cycle time, productivity and efficiency.

Responsibilities

• Oversee the daily operations of the collision repair facility.
• Lead, coach and support technicians, painters, estimators, customer service staff and other shop employees.
• Manage workflow from vehicle intake and estimating through production, quality control and final delivery.
• Monitor repair-cycle times, productivity, efficiency and overall shop performance.
• Ensure vehicles move through the repair process efficiently while maintaining high-quality workmanship.
• Review estimates, supplements and repair plans for accuracy and completeness.
• Work with insurance companies, adjusters and other business partners.
• Monitor sales, gross profit, labour performance, parts performance and operating expenses.
• Help establish and achieve monthly and annual revenue and profitability targets.
• Maintain appropriate staffing levels based on shop volume and production requirements.

Skills

Autobody management

Leadership

Team development

Customer service

Operations management

Insurance relationships

Tools

Collision estimating software

Job description

Autobody General Manager - Hamilton, ON

Location: Hamilton, ON

Job Type: Full-Time, Permanent

Compensation: $85,000-110,000 per year (Base Salary + Commission)

Position Overview We are seeking an experienced Autobody General Manager to lead the day-to-day operations of a busy collision repair facility in Hamilton, ON. This is a hands-on leadership position for someone who understands collision repair operations, production, estimating, insurance relationships, customer service and team management. The successful candidate will be responsible for maintaining a productive, profitable and customer-focused operation while ensuring repairs meet established quality and safety standards. If you have collision-centre management experience and enjoy developing employees, improving processes and driving results, we want to hear from you.

Key Responsibilities

• Oversee the daily operations of the collision repair facility.
• Lead, coach and support technicians, painters, estimators, customer service staff and other shop employees.
• Manage workflow from vehicle intake and estimating through production, quality control and final delivery.
• Monitor repair-cycle times, productivity, efficiency and overall shop performance.
• Ensure vehicles move through the repair process efficiently while maintaining high-quality workmanship.
• Review estimates, supplements and repair plans for accuracy and completeness.
• Work with insurance companies, adjusters and other business partners.
• Monitor sales, gross profit, labour performance, parts performance and operating expenses.
• Help establish and achieve monthly and annual revenue and profitability targets.
• Monitor work-in-progress and identify production bottlenecks before they affect delivery dates.
• Maintain strong relationships with customers and address escalated customer concerns professionally.
• Support recruitment, onboarding, training and development of employees.
• Conduct regular staff meetings and communicate production expectations and priorities.
• Maintain appropriate staffing levels based on shop volume and production requirements.
• Ensure employees follow company policies, health and safety requirements and established repair procedures.
• Promote OEM repair procedures and proper repair methodology.
• Maintain a clean, professional and organized collision repair facility.
• Work closely with ownership or senior management to identify opportunities to improve productivity, profitability and customer satisfaction.

Qualifications

• Previousautobody, collision repair or collision-centre management experience (3-5 years)is required.
• Previous experience as aGeneral Manager, Collision Centre Manager, Body Shop Manager, Production Manager or similar leadership positionis preferred.
• Strong understanding of the collision repair process from estimating through final delivery.
• Experience managing employees in a production-driven environment.
• Knowledge of collision estimating, supplements, parts procurement and insurance repair processes.
• Ability to understand and manage key performance indicators, including sales, gross profit, cycle time, productivity and efficiency.
• Strong leadership and team-development skills.
• Strong organizational and problem-solving abilities.
• Excellent communication and customer-service skills.
• Comfortable working in a fast-paced collision repair environment.
• Experience with collision estimating and/or management software is considered an asset.
• i-CAR training or certification is considered an asset.
• Ontario 310-B Auto Body and Collision Damage Repairer experience or certification is considered an asset but is not required for a management-focused candidate.
• Valid driver's licence.

Compensation

• $85,000-110,000 per year.
• Compensation consists of abase salary plus commission.
• Final compensation will depend on experience, collision-industry knowledge, leadership background and demonstrated performance.