Production Manager - Excellence Auto Collision - Midwest

AutoCanada; Toronto; On-site; CAD 50,000 - 65,000; Full time

Benefits offered by this job

Competitive Compensation and Benefits

Employee Vehicle Purchase & Service Pl

Employee and Family Assistance Program

Paid holiday and flex time for full-­-

Company-wide appreciation events and  

Professional development and career成长

Job summary

Excellence Auto Collision - Midwest, part of AutoCanada, is seeking a Production Manager to lead the collision center team in Toronto. You will oversee workflow, ensure repairs meet OEM standards, and drive profitability while delivering superior customer service.

The role emphasizes leadership, mentoring, and operational excellence in a fast-paced environment; a strong background in collision operations and budgeting is expected, with opportunities for professional growth within AutoCanada.

Qualifications

• Experience leading and mentoring a successful collision centre team.
• Strong understanding of collision centre operations, budgeting and expenses.
• Proven ability to deliver exceptional client service.

Responsibilities

• Plan, direct and control workflow within the collision centre to ensure repairs are completed on time while maximizing shop efficiency.
• Reduce comebacks by coaching technicians to maintain high workmanship standards.
• Monitor technician performance and implement improvement plans as needed.
• Conduct effective meetings and one-on-ones with team members.
• Provide coaching and communicate department goals to ensure team success.
• Manage relationships with suppliers and clients and ensure vehicle movement is tracked.
• Oversee financial performance of the collision centre and address operational concerns.
• Ensure technicians repair vehicles to OEM specifications and mentor associates.

Skills

Leadership

People management

Time management

Client service

Organizational skills

Negotiation

Mentoring

Communication

Education

Post-secondary education in a related discipline

Tools

MS Office

Excel

PowerPoint

SharePoint

Job description

Join the Ride!

Position: Production Manager

Dealership: Excellence Auto Collision - Midwest

Location: Toronto, ON

Classification: Full Time, Immediate Hire

Salary: $50,000-$65,000 Annually

Excellence Auto Collision - Midwest is proud to be part of the ACX Collision Centres family and a division of AutoCanada. AutoCanada is the largest Canadian-owned and publicly traded automotive dealer group operating in Canada. We are innovative, data-driven, and our commitment to our Team Members, customers, and operational excellence fuels our success.

Our dealership Team Members are at the heart of our success, building long-lasting, trust-based relationships with customers across Canada. Our national network provides opportunities and support to build the career that’s right for you. Working here is fast-paced, non-stop, and a little unpredictable—and we love it.

Your area of focus

As an Production Manager, you will play a crucial role in terms of the customer experience by facilitating the completion of work required to reunite clients with repaired or restored vehicles. Leveraging your extensive knowledge of the vehicle repair process, you will manage the technical team and coordinate the flow of work within the Collision Center. This role is to improving profitability for the business and creating a positive work culture.

What drives your day-to-day?

• (Plan, direct and control workflow within the collision centre to ensure repairs are completed on time while maximizing shop efficiency
• Reduce comebacks by coaching/aiding technicians to practice exceptional workmanship
• Monitor individual technician performance and set action plans to improve performance where required
• Conduct effective meetings and one on ones with team members
• Provide constructive coaching, feedback and communicate department goals and expectations in a manner that ensures team member success
• Provide exceptional customer service to our valued clients
• Manage professional relationships with both suppliers and clients
• Manage vehicle movement within the departments and ensure that all client vehicles are organized and in the proper place within the collision centre and are tracked using the Management System
• Understand the financial performance of the collision centre and address any operational concerns that could impact the success of the business
• Ensure Autobody Repair Technicians and Refinishing Technicians are repairing vehicles consistent with OEM specifications
• Mentor, coach, train and support the development of all associates in the collision centre
• Provide leadership and support to ensure the team is successful in achieving goals and objectives
• Ensure tools and equipment, including facility, are being serviced and maintained properly
• Demonstrate and champion a healthy and safe work environment

What Are The Must-haves…

• Experience as an Autobody Manager, Production Manager or Estimator
• Post-Secondary education in a related discipline would be considered an asset
• Must have previous experience being a leader and in building and mentoring a successful team
• Strong understanding of collision centre and or dealership operational practices, budgeting and expense management
• A detailed understanding of Service and Parts operations
• Ability to be professional and deliver exceptional service to clients
• Excellent people management skills such as leadership, employee engagement, team development, interpersonal, coaching, mentoring, and supervisory skills
• A well-defined sense of diplomacy, including negotiation and conflict resolution skills
• Strong organizational and time management skills
• Ability to manage priorities, perform a variety of tasks and meet required deadlines and targets
• A person of high integrity who is trusted by others and consistently honors their commitments
• Detail oriented, self-motivated and resourceful
• Results-driven and career focused individualwith an entrepreneurial spirit and a strong desire to be successful
• Understanding of Provincial Safety code requirements for dealerships
• Excellent skills in Word, Excel and PowerPoint. Highly skilled in standard office software (MS Office, SharePoint, etc.)
• Must possess a valid driver's license and a safe driving history

The Perks

• Competitive Compensation and Benefits Package
• Employee Vehicle Purchase & Service Plans
• Employee and Family Assistance Programs
• Paid holiday and flex time for full time AutoCanada employees
• Company-wide appreciation events and contests throughout the calendar year
• Professional development and the opportunity to grow your career

And those are just the basics. We strive every day to create a workplace culture that embraces diversity and inclusivity, ensures fairness and equal opportunities, and fosters a sense of belonging for all Team Members. As an equal opportunity employer, we actively support everyone in expressing themselves and reaching their full potential.

Can you picture yourself here already?

We hope so. It’s equally as important that you choose us as we choose you. Take a sneak peek at what we think makes this one of the best workplaces around.

Our commitment extends to reaching out to individuals from various backgrounds and identities. We do not discriminate based on gender identity, race, national origin, ethnicity, religion, age, sexual orientation, marital or family status, or mental/physical disabilities. AutoCanada is committed to collaborating with and providing reasonable accommodations to individuals with disabilities. If you need accommodation during the recruitment process, please inform your recruiter.