Body Shop Manager

CSN Collision; Hamilton; On-site; CAD 70,000 - 90,000; Full time

Benefits offered by this job

Dental care

Extended health care

Life insurance

On-site parking

Paid time off

Vision care

Job summary

CSN Collision in Hamilton seeks a dynamic Body Shop Manager to oversee operations, staff, and customer interactions. The ideal candidate will drive sales, manage claims, and maintain quality control to meet repair standards.

The role requires leadership, strong communication, and the ability to optimize parts inventory and vendor relations for cost efficiency.

Qualifications

• 5+ years of proven experience in store management or similar.
• Excellent communication and interpersonal abilities.
• Casual dress allowed.
• Attention to customer service quality.

Responsibilities

• Coordinate with insurance companies to process claims and ensure customers receive accurate estimates.
• Implement quality control measures to ensure repairs meet industry standards and customer expectations.
• Manage inventory of parts and supplies, placing orders as necessary to ensure materials are available for timely repairs.
• Hire, train, and supervise auto body technicians and support staff, fostering a team environment that develops skills and high performance.
• Develop and maintain relationships with parts vendors and suppliers to secure favorable terms and pricing.
• Handle customer inquiries and complaints, providing exceptional service to ensure customer satisfaction and repeat business.
• Analyze financial statements, sales reports, and other performance data to identify opportunities for cost savings and efficiency improvements.

Skills

5+ years in store mgmt

Excellent communication

Interpersonal abilities

Customer service focus

Tools

Bodyshop Connect

Job description

About:

Founded in 2002 by a group of four successful collision repair owners, CSN Collision was established to assist independent collision repair facilities to improve their operations through performance assessments, ongoing training, and marketing initiatives. Today, CSN Collision is one of Canada’s most advanced networks of independently owned and operated collision repair facilities. Our independence is our strength in that our licensees have a vested interest in the company and their communities.

Summary:

We are seeking a dynamic Body Shop Manager to oversee our operations and ensure the smooth running of our facility. The ideal candidate will be responsible for managing staff, handling customer inquiries, and driving sales to meet targets.

• Coordinate with insurance companies to process claims and ensure customers receive accurate estimates for repair work.

• Implement quality control measures to ensure all repairs meet or exceed industry standards and customer expectations.

• Manage inventory of parts and supplies, placing orders as necessary to ensure materials are always available for timely repairs.

• Hire, train, and supervise auto body technicians and support staff, fostering a team environment that encourages skill development and high performance.

• Develop and maintain relationships with parts vendors and suppliers to secure favorable terms and pricing.

• Handle customer inquiries and complaints, providing exceptional service to ensure customer satisfaction and repeat business.

• Analyze financial statements, sales reports, and other performance data to identify opportunities for cost savings and efficiency improvements.

• Experience working with Bodyshop Connect an asset

• 5+ years of proven experience in store management or a similar role

• Excellent communication and interpersonal abilities

• Casual dress

• Dental care

• Extended health care

• Life insurance

• On-site parking

• Paid time off

• Vision care

Schedule:

Monday to Friday (8 am - 5 pm)

Disclaimer:

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and will evolve as CSN continues to grow.

As CSN continues to grow, other career opportunities may become available.

Disclaimer:

CSN Collision Centres “CSN” does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other web-site job postings. Any resume or other information received from a supplier not approved by CSN to provide resumes to this posting or website will be considered unsolicited and will not be considered. CSN will not pay any referral, placement, or other fee for the supply of such unsolicited resumes or information.

CSN is an Equal Employment Opportunity employer. Qualified applicants will receive consideration for employment regardless of age, race, colour, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. We strive to cultivate an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to growing our corporate team in a way that reflects the diversity of our customers and communities in which we live and serve.

If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.