SHOP MANAGER

Craftsman Collision; Burnaby; Hybrid; CAD 90,000 - 150,000; Full time

Benefits offered by this job

Signing bonus

Relocation assistance

Company provided vehicle

Gas allowance

Job summary

Craftsman Collision in Burnaby, BC is seeking an experienced Shop Manager to lead one of our high-performing collision repair facilities. You will drive daily shop operations, coach a diverse team of technicians, estimators and coordinators, and deliver the exceptional customer experience Craftsman Collision is known for.

The role demands 5+ years in automotive collision repair leadership, strong budgeting and performance management skills, and familiarity with Mitchell, Audatex or ALLDATA.

Qualifications

• 5+ years of progressive experience in automotive, collision repair, or related industries (leadership and customer service experience required).
• Post-secondary education in a related field is an asset.
• Strong understanding of shop operations, budgeting, and performance management.

Responsibilities

• Lead daily shop operations to ensure efficiency, quality, and profitability.
• Provide coaching, direction, and support to a diverse team of technicians, estimators, and coordinators.
• Champion a culture of safety, continuous improvement, and customer care.
• Manage shop financials, KPIs, payroll, and vendor relationships.
• Promote Craftsman Collision in the community and support business development initiatives.

Skills

Leadership

Customer service

Budgeting

Performance management

Communication

Education

Post-secondary education in a related field

Tools

Mitchell

Audatex

ALLDATA

Job description

• Pay or shift range: $90,000 CAD to $150,000 CAD. The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.
• Travel Required : Yes

Description

Are you a results-driven leader with a passion for people, performance, and customer satisfaction? Craftsman Collision is looking for an experienced Shop Manager to lead one of our high-performing collision repair facilities.

Craftsman Collision is the largest independently owned and operated auto body repair chain in Canada - but we're also a family that cares about the people we work with. Are you ready to reach your full potential and build a fulfilling career- while having fun along the way? Then consider joining our team of more than 600 ambitious people who share our commitment to excellence.

As a Shop Manager, you'll play a key role in driving operational excellence, building strong teams, and delivering the exceptional customer experience that Craftsman Collision is known for.

Why work at Craftsman Collision?

• Earn up to $150,000 per year (base salary + monthly/annual bonuses)
• Up to $10,000 signing bonus or relocation assistance amount (within Canada)
• Company provided vehicle and $250 gas allowance per month
• Modern facilities with state of the art equipment and tools
• Opportunities for professional growth and I-CAR training
• Be part of a proudly Canadian company that values teamwork, innovation, and doing things the right way

What You'll Do

Lead daily shop operations to ensure efficiency, quality, and profitability.

Provide coaching, direction, and support to a diverse team of technicians, estimators, and coordinators.

Champion a culture of safety, continuous improvement, and customer care.

Manage shop financials, KPIs, payroll, and vendor relationships.

Promote Craftsman Collision in the community and support business development initiatives.

Ensure compliance with all regulatory standards, company policies, and procedures.

What We're Looking For

5+ years of progressive experience in automotive, collision repair, or related industries (leadership and customer service experience required).

Post-secondary education in a related field is an asset.

Strong understanding of shop operations, budgeting, and performance management.

Excellent leadership, communication, and problem-solving skills.

Knowledge of estimating software (Mitchell, Audatex, ALLDATA) and familiarity with ADAS/vehicle calibration systems considered an asset.

Valid Class 5 driver’s license with a clean abstract.

Legally entitled to work in Canada.

Travel Required

Yes . Occasional travel required within North America for company events.