Service Advisor - Dixie Toyota

Plaza Kia; Mississauga; On-site; CAD 45,000 - 55,000; Full time

Benefits offered by this job

Salary base

Full-time

Bi-weekly pay

Training & development

Career growth

Team environment

Safety shoe reimbursement

Employee discounts

Group benefits

Paid sick leave

Paid vacation

Birthday day off

Job summary

Dixie Toyota, located in Mississauga, ON, is seeking a motivated Service Advisor to join our busy Automotive Service Department. You will be the main contact for customers during service and repair, guiding them from intake to completion with clear updates and accurate estimates.

Key duties include scheduling, creating repair orders, and coordinating with technicians to ensure quality work while upholding manufacturer guidelines.

Qualifications

• Grade 12 diploma or equivalent; post-secondary education is an asset.
• Previous Automotive Service Advisor, Service Consultant, Automotive Customer Service, or dealership experience is preferred.
• Strong automotive knowledge and understanding of vehicle maintenance and repair is an asset.
• Excellent communication and customer service skills.
• Strong listening, organization, and problem-solving skills.
• Ability to explain technical information clearly to customers.
• Comfortable working in a fast-paced, customer-focused environment.
• Basic computer and mathematical skills.
• Experience with PBS dealership software is an asset.
• Ability to work a flexible schedule, including Saturdays.
• Valid Ontario driver's licence
• Ability and willingness to operate both automatic and manual transmission vehicles.
• Legally authorized to work in Canada.

Responsibilities

• Greet customers in person and by phone in a professional and welcoming manner.
• Listen to customers' vehicle concerns and accurately identify their service needs.
• Schedule and coordinate vehicle service appointments.
• Prepare accurate repair orders, estimates, and required documentation.
• Recommend appropriate maintenance and repair services based on manufacturer guidelines and vehicle needs.
• Explain recommended services, repairs, pricing, and timelines clearly to customers.
• Communicate repair status and provide regular updates throughout the service process.
• Coordinate with Service Technicians to ensure timely and accurate completion of repairs.
• Review completed work with customers and explain services performed.
• Promote manufacturer maintenance schedules, service programs, and dealership products.
• Identify additional service opportunities while maintaining a customer-first approach.
• Build and maintain long-term customer relationships.
• Follow up with customers as required to ensure satisfaction.
• Maintain accurate customer and vehicle records.
• Work as part of a collaborative Service Department team.
• Follow all dealership policies, procedures, and health and safety standards.

Skills

Customer service

Communication

Active listening

Organization

Problem solving

Education

Grade 12 diploma

Post-secondary education asset

Tools

PBS dealership software

Job description

Service Advisor - Dixie Toyota Pay Rate: $50000 - 50000 per year Dixie Toyota

Service Advisor – Automotive Service Department

Dixie Toyota | Mississauga, ON
Job Type: Full-Time
Salary: $50,000 per year + performance-based KPI bonuses
Schedule: 32–40 hours per week, 5 days per week, Monday to Saturday

About the Role

Dixie Toyota is looking for a motivated, customer-focused Service Advisor to join our busy Service Department.

As a Service Advisor, you will be the primary point of contact for customers throughout their vehicle's service and repair experience. You will listen to customers' concerns, recommend appropriate maintenance and repairs, prepare estimates and repair orders, and keep customers informed throughout the service process.

You will work closely with Service Technicians and other members of the dealership team to ensure repairs are completed accurately, efficiently, and to a high standard.

This is an excellent opportunity for an automotive professional who enjoys working with customers and wants to build a long-term career in the automotive industry.

Key Responsibilities

• Greet customers in person and by phone in a professional and welcoming manner
• Listen to customers' vehicle concerns and accurately identify their service needs
• Schedule and coordinate vehicle service appointments
• Prepare accurate repair orders, estimates, and required documentation
• Recommend appropriate maintenance and repair services based on manufacturer guidelines and vehicle needs
• Explain recommended services, repairs, pricing, and timelines clearly to customers
• Communicate repair status and provide regular updates throughout the service process
• Coordinate with Service Technicians to ensure timely and accurate completion of repairs
• Review completed work with customers and explain services performed
• Promote manufacturer maintenance schedules, service programs, and dealership products
• Identify additional service opportunities while maintaining a customer-first approach
• Build and maintain long-term customer relationships
• Follow up with customers as required to ensure satisfaction
• Maintain accurate customer and vehicle records
• Work as part of a collaborative Service Department team
• Follow all dealership policies, procedures, and health and safety standards

What We're Looking For

• Grade 12 diploma or equivalent; post-secondary education is an asset
• Previous Automotive Service Advisor, Service Consultant, Automotive Customer Service, or dealership experience is preferred
• Strong automotive knowledge and understanding of vehicle maintenance and repair is an asset
• Excellent communication and customer service skills
• Strong listening, organization, and problem-solving skills
• Ability to explain technical information clearly to customers
• Comfortable working in a fast-paced, customer-focused environment
• Basic computer and mathematical skills
• Experience with PBS dealership software is an asset
• Ability to work a flexible schedule, including Saturdays
• Valid Ontario driver's licence
• Ability and willingness to operate both automatic and manual transmission vehicles
• Legally authorized to work in Canada

Compensation & Benefits

• $50,000 annual base salary + KPI-based performance bonuses
• Full-time employment, 32–40 hours per week
• Bi-weekly pay, paid every second Thursday
• Ongoing training and professional development
• Career growth opportunities within Toyotoshi Group Canada
• Supportive and collaborative team environment
• Safety shoe reimbursement after 3 months
• Employee discounts on vehicle purchases, parts, and service
• Comprehensive group benefits, including life and disability insurance
• Paid sick leave after 1 year of employment
• Paid vacation time
• Paid birthday day off after 1 year of employment

Schedule

This position requires 5 days per week between Monday and Saturday, for a total of 32–40 hours per week.

Your shift will be assigned by your Team Leader upon hire and may be adjusted based on business needs.

A one-hour unpaid lunch break is provided.

Why Join Toyotoshi Group Canada?

Toyotoshi Group Canada operates five dealerships across Ontario and Quebec. Our Ontario dealerships — Dixie Toyota, Ideal Honda, and Meadowvale Toyota — have proudly served their communities for more than 30 years.

We believe in creating a workplace where employees are supported, respected, and given opportunities to develop their careers. Our core values of Trust, Care, and Grow guide the way we work with our customers and our team members.

Toyotoshi Group Canada is proud to have been recognized as one of Canada's Top 100 Great Places to Work by the Great Place to Work® Institute of Canada.

Equal Opportunity Employer

Dixie Toyota is an equal opportunity employer. We welcome and encourage applications from people with disabilities. Accommodations are available upon request for candidates participating in all aspects of the recruitment and selection process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).

Dixie Toyota does not use artificial intelligence (AI) to screen or evaluate job applications. Every application is reviewed individually by our hiring team.

Due to the volume of applications received, only candidates selected for an interview will be contacted.