Customer Service Representative

Kirmac; Coquitlam; Hybrid; CAD 42,000 - 52,000; Full time

Benefits offered by this job

Competitive wages

Extended health coverage

Dental coverage

Vision coverage

Paid time off

RRSP plan

Team environment

Learning & Development

Community volunteering

Corporate discounts

Social events

Job summary

Kirmac in Coquitlam, BC is seeking a Customer Service Representative who excels at helping customers and keeping operations organized. You’ll greet clients in person and over the phone, guide them through the repair journey, and ensure a thoughtful, professional experience.

The role combines customer interaction with administrative tasks—submitting ICBC forms, scheduling appointments, generating repair orders, coordinating with vendors, and keeping invoices and paperwork accurate.

Qualifications

• Excellent verbal and written communication skills.
• Strong organization, accuracy, and attention to detail.
• A friendly, professional approach with strong people skills.
• Passion for vehicles and helping customers feel confident in their repair journey.
• A valid driver’s license.
• Solid references that reflect reliability and professionalism.

Responsibilities

• Building positive, lasting customer relationships in person and over the phone.
• Submitting ICBC rental forms and guiding customers through the process.
• Scheduling repair appointments and managing shop calendars.
• Generating repair orders and ensuring accurate documentation.
• Interacting with vendors and coordinating incoming/outgoing materials.
• Providing clear repair updates through phone, text, and email.
• Managing and posting invoices, parts returns, and related paperwork.
• Reconciling repair orders with accuracy and attention to detail.

Skills

Communication

Organization

People skills

Customer service

Driver's license

References

Job description

Customer Service Representative

Bring Your Care, Confidence, and Customer Expertise

If you’re someone who enjoys helping others, communicates clearly, and takes pride in delivering a thoughtful, organized customer experience, we’d love to meet you.

What You’ll Do

• Building positive, lasting customer relationships in person and over the phone
• Submitting ICBC rental forms and guiding customers through the process
• Scheduling repair appointments and managing shop calendars
• Generating repair orders and ensuring accurate documentation
• Interacting with vendors and coordinating incoming/outgoing materials
• Providing clear repair updates through phone, text, and email
• Managing and posting invoices, parts returns, and related paperwork
• Reconciling repair orders with accuracy and attention to detail

This role is ideal for someone who enjoys a mix of customer interaction, administrative work, and supporting a busy team environment.

What You Bring

• Excellent verbal and written communication skills
• Strong organization, accuracy, and attention to detail
• A friendly, professional approach with strong people skills
• Passion for vehicles and helping customers feel confident in their repair journey
• A valid driver’s license
• Solid references that reflect reliability and professionalism

What We Offer

• Competitive wages
• Extended health, dental, and vision coverage
• Paid time off
• RRSP plan
• Supportive, team-focused environment
• Learning & Development Program
• Opportunities to support our community through volunteering
• Corporate discounts
• Regular social events and team gatherings

If you’re a service‑driven professional who enjoys helping people and keeping things organized, we’d love to have you on our team.