Auto PD Adjuster

Echelon 56; Canada; Hybrid; CAD 52,000 - 75,000; Full time

Benefits offered by this job

Wellness program

Education reimbursement

Rewards & discounts

Pay-for-performance

Defined contribution plan

Personal spending account

Job summary

CAA Club Group of Companies in Canada is seeking an experienced claims associate to join our team. You will handle new claim intake by phone, conduct investigations, and assist with automobile claims including tow arrangements, appraisals, rental authorizations, and confirmation of coverage and liability details.

We look for candidates with post-secondary education and 2–3 years of customer service experience, plus 1–5 years in claims handling.

Qualifications

• Post-secondary education completion.
• 2-3 years customer service experience.
• 1-5 years prior claims handling experience preferred.
• Excellent communication skills both written and oral.
• Excellent organizational skills.
• Superior customer service and interpersonal skills.

Responsibilities

• Complete the new claim intake process through telephone contact with members.
• Conduct claim investigations via appropriate communication channels.
• Assist with the facilitation of Automobile claims including tow arrangements, appraisal assignments, third party insurers, rental authorizations as well as with confirmation of available coverage and deductible details and confirmed liability assessments.
• Review and analyze losses to ensure files meet the guideline criteria and determine proper kind of loss.
• Document claim data accurately to support all data reporting requirements.
• Maintain adequate reserves based on exposure and authority level.

Skills

Customer service

Claims handling

Communication skills

Organizational skills

Interpersonal skills

Attention to detail

Education

Post-secondary education

Job description

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Our P&C Insurance Company offers a dynamic professional environment which strives to offer the ultimate customer experience. We share in each other’s successes, drive change and support each other while cultivating a great working environment to deliver on what is best for the customer.

Who we are

Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!

At CCG, we are committed to delivering an exceptional Associate experience. We offer:

• Work-life harmony with access to an award-winning holistic wellness program,
• Continuous learning through our robust corporate curriculum and education reimbursement program,
• Incredible rewards, travel incentives, and product and service discounts,
• Pay-for-performance and best-in-class recognition programs, and
• Competitive benefits that include a defined contribution plan, personal spending account, and so much more.

Join our growing team where everyone belongs!

What You Will Do

• Complete the new claim intake process through telephone contact with members
• Conduct claim investigations via appropriate communication channels
• Assist with the facilitation of Automobile claims including tow arrangements, appraisal assignments, third party insurers, rental authorizations as well as with confirmation of available coverage and deductible details and confirmed liability assessments
• Review and analyze losses to ensure files meet the guideline criteria and determine proper kind of loss
• Document claim data accurately to support all data reporting requirements
• Maintain adequate reserves based on exposure and authority level

Salary range is not inclusive of total compensation. The expected salary range for this position will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. Candidates with salary expectations outside of the range are encouraged to apply

Who You Are

• Post-secondary education completion
• 2-3 years customer service experience
• 1-5 years prior claims handling experience preferred
• Excellent communication skills both written and oral
• Excellent organizational skills
• Superior customer service and interpersonal skills

Please note that we may use AI tools to help us through the recruitment process.

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). CAA CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.