Auto PD Claims Adjuster - BC

CAA Club Group; Burnaby; On-site; CAD 55,000 - 85,000; Full time

Job summary

CAA Club Group in Canada is seeking an experienced Claims Specialist to manage full investigation, evaluation, and settlement of automobile and third‑party property damage claims.

You will coordinate with appraisers, body shops and vendors, assess exposure, maintain reserves, and ensure files meet guideline criteria. Post-secondary education and 1–5 years claims handling plus 2–3 years customer service are preferred.

Qualifications

• Post-secondary education completion.
• 1–5 years prior claims handling experience coupled with 2–3 years customer service experience.
• Excellent communication skills both written and oral.
• Excellent organizational skills.
• Superior customer service and interpersonal skills.

Responsibilities

• Full investigation, evaluation, analysis, negotiation and settlement of automobile and third‑party property damage claims
• Conduct claim investigations, including coordinating, consulting, negotiating and collaborating with appraisers, body shops, third‑party claimants, adjusters and vendors
• Evaluate liability, salvage and subrogation exposure and potential
• Review and analyze losses to ensure files meet the guideline criteria and determine proper kind of loss
• Maintain adequate reserves based on exposure and authority level

Skills

Communication

Organizational skills

Customer service

Interpersonal skills

Claims handling

Education

Post-secondary education

Job description

About Us

Our P&C Insurance Company offers a dynamic professional environment which strives to offer the ultimate customer experience. We share in each other’s successes, drive change and support each other while cultivating a great working environment to deliver on what is best for the customer.

Who We Are

Are you ready to join an award‑winning, purpose‑driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion! At CCG, we are committed to delivering an exceptional Associate experience.

• Work‑life harmony with access to an award‑winning holistic wellness program
• Continuous learning through our robust corporate curriculum and education reimbursement program
• Incredible rewards, travel incentives, and product and service discounts
• Pay‑for‑performance and best‑in‑class recognition programs
• Competitive benefits that include a defined contribution plan, personal spending account, and so much more

Join our growing team where everyone belongs!

What You Will Do

• Full investigation, evaluation, analysis, negotiation and settlement of automobile and third‑party property damage claims
• Conduct claim investigations, including coordinating, consulting, negotiating and collaborating with appraisers, body shops, third‑party claimants, adjusters and vendors
• Evaluate liability, salvage and subrogation exposure and potential
• Review and analyze losses to ensure files meet the guideline criteria and determine proper kind of loss
• Maintain adequate reserves based on exposure and authority level

Please note, salary range is not inclusive of total compensation. The expected salary range for this position will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. Candidates with salary expectations outside of the range are encouraged to apply.

Who You Are

• Post‑secondary education completion
• 1‑5 years prior claims handling experience coupled with 2‑3 years customer service experience
• Excellent communication skills both written and oral
• Excellent organizational skills
• Superior customer service and interpersonal skills

Please note that internal applicants are asked to formally express their interest by applying online no later than 10 business days of the position being posted.

Please note that we may use AI tools to help us through the recruitment process.

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). CAA CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.