Regional Insurance Agent

CAA Atlantic; Saint John; On-site; CAD 40,000 - 55,000; Full time

Benefits offered by this job

Wellness program

Education reimbursement

Travel incentives and discounts

Performance recognition

Defined contribution plan

Personal spending account

Job summary

CAA Atlantic in Saint John, NB is seeking a Customer Service Associate to provide knowledgeable insurance guidance, assist clients in person or by phone, and process policy changes in our insurance system, while aiming to meet sales standards.

Hybrid work arrangement; a General Insurance license is required, CIP is an asset, and 3 years insurance experience is helpful. Join our winner culture and contribute to team goals and special projects. We value service, accuracy and collaboration.

Qualifications

• 3 years insurance experience an asset
• Currently hold a General Insurance license
• Excellent communication skills both oral and written
• Post-secondary education in a related field, and/or working towards CIP designation is an asset

Responsibilities

• Provide knowledgeable, effective and efficient customer service to clients in person or on the phone, offering insurance advice, processing policy changes and entering changes directly into the insurance computer system.
• Achieve sales goals by working within department standards for quality.
• In conjunction with Supervisors, participate and provide input into team meetings, standards, procedures and special projects.

Skills

Excellent communication

General Insurance license

Hybrid work arrangement

Education

Post-secondary education in a related field

Job description

About Us

For over 50 years, our Property and Casualty insurance Company, CAA Insurance, has provided dependable and trustworthy service to protect Canadians and what matters to them. CAA Insurance Company offers a dynamic professional environment which strives to offer the ultimate customer experience. We share in each other's successes, drive change and support each other while cultivating a great working environment to deliver on what is best for the customer.

Who we are

Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!

At CCG, we are committed to delivering an exceptional Associate experience. We offer:

• Work-life harmony with access to an award-winning holistic wellness program,
• Continuous learning through our robust corporate curriculum and education reimbursement program,
• Incredible rewards, travel incentives, and product and service discounts,
• Pay-for-performance and best-in-class recognition programs, and
• Competitive benefits that include a defined contribution plan, personal spending account, and so much more.

Join our growing team where everyone belongs!

Position Details:

Providing knowledgeable, effective and efficient customer service to clients in person or on the phone, offering insurance advice, processing policy changes and entering changes directly into the insurance computer system.

You will achieve sales goals by working within department standards for quality.

In conjunction with Supervisors, participate and provide input into team meetings, standards, procedures and special projects.

Please note, salary range is not inclusive of total compensation. The expected salary range for this position will be impacted by factors such as the successful candidate's skills, experience and working location, as well as the specific position's business line, scope and level.

Qualifications

• 3 years insurance experience an asset
• Currently hold a General Insurance license
• Excellent communication skills both oral and written
• Post-secondary education in a related field, and/or working towards CIP designation is an asset

Work Schedule:

This role follows a rotating shift schedule between the hours of 8:30 AM and 7:30 PM, Monday to Friday, with one Saturday shift per month from 10:00 AM to 2:00 PM.

Work Environment:

This is a hybrid position, offering a combination of remote work and in-office presence.

Please note that we may use AI tools to help us through the recruitment process.

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). CAA CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.