Auto Claims Specialist — Customer Care & Resolution

TD; Markham; On-site; CAD 52,000 - 74,000; Full time

Job summary

TD Insurance Auto Centre in Markham seeks an Auto Claims Advisor who can guide customers through the claims process after an automobile incident, coordinating towing, appraisals, and coverage explanations. We value compassionate, analytical professionals with strong customer service, excellent communication, and the ability to gather evidence, investigate discrepancies, and negotiate fair settlements.

This on-site role at 3500 Steeles Ave E offers growth opportunities within TD Insurance and a

Qualifications

• One or more years of claims adjusting experience is preferred.
• Excellent customer service skills and ability to meet internal and external client expectations.
• Strong time management in a fast-paced environment with competing priorities.
• Proven negotiation skills to achieve positive outcomes whenever possible.
• Clear written and verbal communication and active listening.
• Knowledge of claims processes and data accuracy.

Responsibilities

• Support customer claims from start to finish, including arranging towing and appraisals.
• Gather and verify information to compile a thorough claim file.
• Collaborate with vendors and internal partners to reach fair settlements.
• Provide timely progress updates and maintain detailed claims notes.
• Contribute to a culture of care and exceptional customer service.

Skills

Customer service

Claims adjusting

Time management

Communication skills

Investigations

Negotiation

Education

Postsecondary education considered an asset

Job description

TD Insurance Auto Centre in Markham seeks an Auto Claims Advisor who can guide customers through the claims process after an automobile incident, coordinating towing, appraisals, and coverage explanations. We value compassionate, analytical professionals with strong customer service, excellent communication, and the ability to gather evidence, investigate discrepancies, and negotiate fair settlements.

This on-site role at 3500 Steeles Ave E offers growth opportunities within TD Insurance and a