Auto Claims Specialist

TD; Markham; On-site; CAD 52,000 - 74,000; Full time

Benefits offered by this job

Total Rewards

Career development

Job summary

TD Insurance Auto Centre in Markham, Ontario is seeking an Auto Claims Advisor to manage end-to-end claims processes. You will work closely with customers to explain coverage, gather information, and coordinate with repair shops and partners to reach fair settlements.

The role emphasizes strong communication, investigation skills, and delivering timely progress updates within a supportive TD culture that values growth and care.

Qualifications

• 1+ years of claims adjusting experience preferred; we welcome applicants without specific claims experience.
• Excellent customer service skills; dedicated to meeting internal and external clients' expectations.
• Superior time management in a fast-paced environment with competing priorities.
• Proven ability to negotiate positive outcomes where possible.
• Strong written and verbal communication skills; active listening.
• Ability to conduct thorough investigations and identify data gaps.

Responsibilities

• Represent TD Insurance as an Auto Claims Advisor.
• Facilitate and coordinate an auto claim from start to finish.
• Gather, organize and verify information to resolve claims.
• Coordinate with internal partners and external vendors for settlements.
• Provide clear progress updates and maintain detailed claims notes.

Skills

Claims adjusting

Customer service

Time management

Negotiation

Communication

Investigation

Job description

TD Insurance Auto Centre in Markham, Ontario is seeking an Auto Claims Advisor to manage end-to-end claims processes. You will work closely with customers to explain coverage, gather information, and coordinate with repair shops and partners to reach fair settlements.

The role emphasizes strong communication, investigation skills, and delivering timely progress updates within a supportive TD culture that values growth and care.