Auto Claims Advisor: Resolve & Protect with Care

Allstate Private Limited; Canada; On-site; CAD 48,000 - 73,000; Full time

Job summary

Allstate Canada Group is seeking a Claim Advisor, Auto to join our team in Canada. You will review policies, investigate auto claims, determine coverage and liability, and settle claims in line with company policies.

Ideal candidates have 3-5 years of customer service experience, high school or equivalent education, knowledge of policies, and strong computer skills. CIP enrollment and multilingual abilities are a plus. Mon-Fri 8:30am–4:30pm; hours may vary by department needs.

Qualifications

• Minimum high school education or equivalent.
• 3 - 5 years of customer service experience.
• Previous auto adjuster experience preferred.
• Knowledge in understanding and interpreting policies.
• Commitment to providing outstanding customer service.
• Proficient keyboard skills and computer literacy.

Responsibilities

• Review insurance policy and coverages.
• Investigate complex automobile claims (i.e.: impaired, unlisted operator or non-drivable) and determine coverage and liability.
• Settle claims in accordance with organization’s policies and practices.
• Required to collaborate with the customer, service suppliers (i.e. towing, repair shops), other insurance companies and law enforcement.

Skills

Customer service

Policy interpretation

Keyboard proficiency

Time management

Education

High school diploma or equivalent

Job description

Allstate Canada Group is seeking a Claim Advisor, Auto to join our team in Canada. You will review policies, investigate auto claims, determine coverage and liability, and settle claims in line with company policies.

Ideal candidates have 3-5 years of customer service experience, high school or equivalent education, knowledge of policies, and strong computer skills. CIP enrollment and multilingual abilities are a plus. Mon-Fri 8:30am–4:30pm; hours may vary by department needs.