Claim Advisor Auto -

Allstate Private Limited; Canada; On-site; CAD 48,000 - 73,000; Full time

Job summary

Allstate Canada Group is seeking a Claim Advisor, Auto to join our team in Canada. You will review policies, investigate auto claims, determine coverage and liability, and settle claims in line with company policies.

Ideal candidates have 3-5 years of customer service experience, high school or equivalent education, knowledge of policies, and strong computer skills. CIP enrollment and multilingual abilities are a plus. Mon-Fri 8:30am–4:30pm; hours may vary by department needs.

Qualifications

• Minimum high school education or equivalent.
• 3 - 5 years of customer service experience.
• Previous auto adjuster experience preferred.
• Knowledge in understanding and interpreting policies.
• Commitment to providing outstanding customer service.
• Proficient keyboard skills and computer literacy.

Responsibilities

• Review insurance policy and coverages.
• Investigate complex automobile claims (i.e.: impaired, unlisted operator or non-drivable) and determine coverage and liability.
• Settle claims in accordance with organization’s policies and practices.
• Required to collaborate with the customer, service suppliers (i.e. towing, repair shops), other insurance companies and law enforcement.

Skills

Customer service

Policy interpretation

Keyboard proficiency

Time management

Education

High school diploma or equivalent

Job description

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

Our team is growing, and we are actively looking to hire Claim Advisor, Auto. To meet our customers' needs, your work week will be Monday to Friday 8:30am to 4:30pm.*Note: work hours depend on the needs of the department.

Accountabilities:

• Review insurance policy and coverages
• Investigate complex automobile claims (i.e.: impaired, unlisted operator or non-drivable) and determine coverage and liability
• Settle claims in accordance with organization’s policies and practices.
• Required to collaborate with the customer, service suppliers (i.e. towing, repair shops), other insurance companies and law enforcement

Qualifications:

• Minimum high school education or equivalent
• 3 - 5 years of customer service experience
• Previous auto adjuster experience preferred
• Knowledge in understanding and interpreting policies
• Commitment to providing outstanding customer service
• Proficient keyboard skills and computer literacy

Bonus Qualifications:

• Enrolled in (or willing to enroll in) CIP designation
• Fluency in other languages, is a strong asset

#LI-KT1

Auto Insurance, Auto Insurance Claims, Customer Service, Damage Assessment, Documentations, Estimatics, Fraud Investigations, Insurance, Problem Solving, Time Management

Compensation

Expected compensation for this role ranges from $ 47,800.00 - 73,000.00 annually. Actual salary offered to successful candidates will vary based on their skills and experience.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Allstate Canada Group uses AI technology tools to assist in screening, selecting, assessing, and scheduling interviews with candidates as part of the recruitment process.

This job posting is for a current open role within the organization.