Auditor, Guest Services Night

Princess Cruises and Holland America Line; Dawson City; On-site; CAD 32,000 - 48,000; Full time

Benefits offered by this job

Travel - FREE CRUISE AFTER FIRST SEAS0

Referral Program

Experience – Of a lifetime!

Rewards & Incentives

Community Service

Employee Activities

Professional Growth

Job summary

Princess Cruises and Holland America Line seeks a Guest Services Night Auditor at Holland America Dawson City Inn for a seasonal full-time role. You will analyze, verify, and report on all sales using the property management system and coordinate with front desk, tour desk, retail, and F&B to ensure accuracy.

You will interact with guests and staff, handle urgent incidents, and contribute to safe, smooth operations overnight. Proficiency in MS Office and a PM system is required.

Qualifications

• Ability to organize and prioritize work in a fast-paced environment
• Excellent communication with guests and colleagues
• Maintain confidentiality and follow company policies

Responsibilities

• Process and print daily sales information using the property management system.
• Organize sales receipts from front desk, tour desk, retail, and F&B; flag/correct errors.
• Communicate with guests, employees, security, management in emergencies or incidents.
• Apply knowledge of local information, company products, tours, services to enhance guest experience.
• Provide excellent customer service, analyze situations, and determine solutions.

Skills

Organizational skills

Time management

Communication

Teamwork

Confidentiality

Tools

Property Management System

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Auditor, Guest Services Night

Department: Guest Services

Employment Type: Seasonal - Full Time

Location: Holland America Dawson City Inn

Description

Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation. Behind the scenes in every successful business are the accountants and administrative staff that support the entire organization. As a night auditor, you analyze, verify, and report on all sales for the resort with an eye for detail. Auditing transactions and verifying records help keep us profitable. Businesses cannot continue the next day until the night auditor has finished their work and therefore is a crucial position to the functionality of the entire business. The small group of people that work overnight is a special team that makes sure the property is safe and the next business day starts over for each venue. Enjoy your full days off by exploring and touring the land of the midnight sun!

RESPONSIBILITIES

• Process and print daily sales information using the property management system.
• Organize sales receipts from the front desk, tour desk, retail, and food & beverage departments and flag/correct errors.
• Communicate with guests, employees, security, management, and emergency. personnel in the event of urgent and/or emergent medical and non-medical incidents on the property.
• Applies knowledge of local information, company products, optional tours, services, and operations for guests and employees to enhance their vacation and work experience.
• Provides excellent customer service and analyzes situations, investigates problems, and determines solutions.

REQUIREMENTS

• Must be able to lift 25 lbs./11kg.
• Must pass a pre-employment background check.
• Minimum age of 18 years is required to reside in company housing, where available.
• Must be able to legally work in Canada

KNOWLEDGE, SKILLS, & ABILITIES

• Ability to organize and prioritize work, and maintain attention to time constraints, while working in a team or group environment.
• Ability to work in a fast-paced environment with multiple tasks and external influences.
• Ability to work independently with minimal supervision while achieving daily goals.
• Ability to maintain confidentiality
• Ability to support and comply with company policies, procedures, and guidelines including support and comply with company health and safety standards.
• Proficient in computer-based programs (Property Management System, Microsoft Outlook, Word, and Excel).
• Ability to stand/walk/work on feet for a minimum of 8 hours per day.

BENEFITS

• Travel - FREE CRUISE AFTER YOUR FIRST SEASON!
• Reward for Referral Program
• Experience – Of a lifetime!
• Rewards & Incentives
• Community Service
• Employee Activities
• Professional Growth

HAP Alaska Yukon is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status.