Auditeur(trice) de nuit - réception

Hôtel Universel Montréal; Montreal (administrative region); On-site; CAD 36,000 - 48,000; Full time

Job summary

Hôtel Universel Montréal is seeking a Night Auditor at the front desk in the Greater Montreal area. This full-time, on-site role covers overnight shifts, greeting guests, handling check-ins and check-outs, answering inquiries, and ensuring smooth lobby operations.

You will perform nightly financial audits, reconcile accounts, prepare reports for management, and collaborate with other departments to maintain security and guest satisfaction. Fluency in French and English is highly beneficial.

Qualifications

• Strong customer service and communication skills for interactions with guests and colleagues.
• Proficiency in receptionist duties including check-ins/check-outs and reservations.
• Professional phone etiquette handling multiple calls and inquiries during night shifts.
• Previous experience in hotel reception or front office, ideally with night audit responsibilities.
• Ability to work independently, stay organized, and maintain accuracy during audits.
• Basic knowledge of hotel management system and standard office software.

Responsibilities

• Welcome guests and manage night check-ins/check-outs.
• Perform nightly financial and administrative audits and reconciliations.
• Prepare reports for hotel management.
• Answer phone calls and manage reservations during night shift.
• Maintain lobby and reception area order and safety.
• Collaborate with other departments to ensure guest satisfaction and security.

Skills

Customer service

Reception duties

Phone etiquette

Night audit experience

Independent worker

Organizational skills

Hotel systems

French-English bilingual

Tools

Hotel management systems

Job description

Company Description

Hôtel Universel Montréal is a well-established hotel located in the Greater Montreal Metropolitan Area, welcoming guests for business, leisure, and events. The hotel offers comfortable accommodations, modern amenities, and attentive service to provide a convenient and pleasant stay. Team members work in a dynamic environment with a strong focus on guest satisfaction and operational excellence. Joining Hôtel Universel Montréal means contributing to a professional, collaborative atmosphere that supports both guest experience and staff development.

Role Description

The Auditeur(trice) de nuit – réception is a full-time, on-site role based at Hôtel Universel Montréal in the Greater Montreal Metropolitan Area. This role involves managing front desk operations during night shifts, including welcoming guests, handling check-ins and check-outs, and responding to guest inquiries and requests. The night auditor is responsible for performing daily financial and administrative audits, reconciling accounts, and preparing reports for management. Additional tasks include answering phone calls, managing reservations, ensuring lobby and reception areas remain orderly, and addressing any guest issues with professionalism and discretion. The role requires close collaboration with other hotel departments to ensure safety, security, and a high standard of guest service throughout the night.

Qualifications

• Strong customer service and communication skills, with the ability to interact courteously and effectively with guests and colleagues.
• Proficiency in receptionist duties and clerical skills, including managing check-ins/check-outs, reservations, and basic administrative tasks.
• Professional phone etiquette and comfort handling multiple calls, inquiries, and requests during night shifts.
• Previous experience in hotel reception or front office, ideally with night audit responsibilities, is an asset.
• Ability to work independently, stay organized, and maintain accuracy while performing financial and administrative audits.
• Basic knowledge of hotel management or reservation systems and standard office software (e.g., email, spreadsheets).
• Availability to work overnight schedules on a consistent basis and to adhere to hotel policies and procedures.
• Fluency in French and English is highly beneficial; additional languages are an advantage.