ATM Service Technician

Perativ; Edmonton; On-site; CAD 40,000 - 65,000; Full time

Job summary

An established industry player in ATM services is seeking a Service Technician in Edmonton. This role involves staging, installing, and maintaining ATMs, ensuring they operate at peak performance. You'll provide exceptional customer service and technical support, addressing issues both remotely and on-site. The company values teamwork and offers opportunities for career growth within a supportive environment. Join a team committed to enhancing customer experience and operational productivity in the ATM sector.

Benefits

Company Vehicle

Cell Phone for Business Use

Health Benefits Plan

Employee Assistance Program

Opportunities for Career Growth

Qualifications

• 2+ years experience in repairing electronics or mechanical items.
• Strong customer service skills and attention to detail.

Responsibilities

• Stage, install, and maintain ATM terminals ensuring functionality.
• Provide training and technical support to customers.

Skills

Customer Service Orientation

Problem-Solving Skills

Attention to Detail

Technical Skills in Electronics

Effective Communication Skills

Education

High School Diploma

Customer Service Training

Technical Schooling

Job description

Job Description

Salary: To be discussed

JOB SUMMARY

Since 2005, Access Cash General Partnership, operating as part of Perativ, has been a market leader in ATM services and technology. We help our customers reduce ATM management costs, improve customer experience, and enhance operational productivity. We operate ATMs for banks (such as BMO and RBC), major retailers (such as Walmart Canada), and various other businesses under the brands Ezee ATM and Access Cash, supporting over 10,000 ATMs across Canada.

We are currently seeking a Service Technician to join our team in Edmonton. The technician reports to the Service Supervisor and is responsible for providing exceptional technical and customer service to ensure maximum ATM performance. Responsibilities include diagnosing and repairing ATMs and communicating technical issues effectively.

MAJOR RESPONSIBILITIES

1. Stage new and used ATM terminals, ensuring functionality, cleanliness, correct programming, and communication testing.
2. Install and uninstall ATM terminals on-site.
3. Provide basic on-site training to new customers on ATM loading and troubleshooting procedures, demonstrating machine functionality.
4. Guide customers remotely via phone to resolve issues, following troubleshooting procedures.
5. Perform in-person maintenance when remote resolution is not possible, diagnosing, repairing, and testing ATMs for full functionality.
6. Conduct preventative maintenance on-site.
7. Support internal departments and external customers by providing technical information and guidance.
8. Participate in a rotating schedule for on-call support during evenings and weekends.
9. Manage inventory counts in vehicles, ensuring accuracy and operational tools and equipment.
10. Maintain company vehicle, ensuring regular maintenance and reporting issues.
11. Perform other duties as assigned by management, including assisting with special projects.

EDUCATION & TRAINING

• High School Diploma required.
• Customer service training and technical schooling are assets.

EXPERIENCE, TECHNICAL SKILLS & KEY COMPETENCIES

• Minimum 2 years of experience repairing electronics and/or mechanical items, professionally or personally.
• At least 1 year of experience with online service call software is an asset.
• Valid driver’s license with a clean driving record.
• Ability to pass criminal and credit background checks.
• Understanding of shift and on-call work requirements.
• Strong customer service orientation and professionalism.
• Attention to detail and problem-solving skills.
• Supportive team attitude and effective communication skills, both verbal and written.
• Ability to learn new technologies quickly.
• Ability to operate a cargo van and lift 50 pounds or more regularly.
• Willingness to work on a shift rotation, including evenings and weekends every 4-5 weeks.

WORK CONDITIONS

• Physical effort: Moderate
• Health risk: Minimal
• Sensory requirements: Moderate
• Mental stress: Moderate
• Business travel: Moderate
• Environment: Moderate

BENEFITS

• Competitive salary
• Company vehicle and cell phone for business use
• Additional earnings through on-call shifts
• Comprehensive health benefits plan after 3 months, including a health spending account paid by the company
• Employee assistance program
• Opportunities for career growth within a thriving organization

TO APPLY

Learn more about our company at our websites: cashandperativ. To apply, respond to this ad with your answers to a few short questions and include your resume.

Perativ is committed to diversity and inclusion. We encourage all qualified individuals to apply. If accommodations are needed during the recruitment process, please indicate this in your cover letter. We review applications as received and will contact only shortlisted candidates.

Thank you for your interest. We appreciate all applications; however, only selected candidates will be contacted for an interview.