Asst Mgr Housekeeping CN

Crescent Hotels & Resorts; Rossland; On-site; CAD 52,000 - 56,000; Full time

Benefits offered by this job

Benefit plan for associates & family

Ski Pass for Red Mountain

RRSP matching

Flexible scheduling

Discounts with Crescent properties

Discounts with Marriott properties

Job summary

The Josie, a boutique hotel in Rossland, BC, part of Marriott's Autograph Collection, is seeking an Assistant Housekeeping Manager to oversee the housekeeping and laundry teams and uphold the highest cleanliness standards.

The role requires hands-on leadership, previous hotel supervisory experience, and a commitment to guest satisfaction. Responsibilities include staffing, training, payroll oversight, and cross-training with Front Office.

Qualifications

• Previous hotel housekeeping experience required; management experience preferred.
• Strong English communication with guests and team.
• Leads by example with professional demeanor.
• Willing to assist with tasks including cleaning and inspections.
• Ability to lift, carry, move materials.
• Capable of bending, stooping, reaching, and moving throughout hotel.
• Team-oriented with commitment to cleanliness and guest satisfaction.

Responsibilities

• Supervise and support housekeeping staff; conduct daily meetings and provide feedback.
• Assist in hiring, training, evaluating, and resolving staff concerns.
• Create staff schedules based on occupancy and needs.
• Oversee payroll records and adjustments.
• Coordinate with Front Office for coverage.
• Monitor performance metrics and cleanliness ratings.
• Maintain budget and expense forecasts.
• Ensure rooms and spaces meet standards; manage repairs with Maintenance.

Skills

Housekeeping experience

Leadership

English communication

Physical ability

Teamwork

Job description

Experience the true soul exhilaration of living for today at The Josie, part of Marriott’s esteemed Autograph Collection. Proudly named as one of Canada’s Best Ski Hotels, the Josie offers mountains of amenities, including outdoor cedar saunas, ski valet, modern fitness and spa facilities, indoor and outdoor event space, and The Velvet, our vibrant restaurant offering both indoor and outdoor dining.

This modern, architecturally unique, 106-room boutique hotel boasts true ski-in, ski-out access at the base of RED Mountain Resort. Offering stylishly appointed guestrooms, studio suites, and one-bedroom suites, the Josie is the premier choice for families, powder chasers, and group getaways seeking exceptional service combined with boutique charm.

At the Josie, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!

As one of Rossland’s most loved hotels, we offer a unique workplace that is grounded in our service culture and commitment to excellence. However our guests plan to spend their day, they most definitely will experience the welcome of small-town charm and authentic mountain culture as we show them how to live, like local legends do!

We are looking for a dedicated and experienced Assistant Housekeeping Manager to join our team! Previous hotel housekeeping supervisory experience is required for thi s role. If you are a hands-on leader who takes pride in maintaining high cleanliness standards and motivating a team, we encourage you to apply.

We Are Committed To Providing You With

• A salary range between $52,000 - $56,000 (depending on experience)
• An exceptional benefit plan for eligible associates & your family members
• Ski Pass for Red Mountain for eligible associates
• RRSP matching program for eligible associates
• Flexible scheduling to allow you to focus on what is important to you
• Discounts with our Crescent managed properties in North America for you & your family members
• Discounts with Marriott properties for you & your family members.

Here Is What You Will Be Doing Each Day

As our Assistant Housekeeping Manager, you will be working with our Housekeeping team providing supervision and direction for all housekeeping and laundry activities of the hotel to ensure the highest levels of cleanliness and guest satisfaction are maintained. Direct reports include: Room Attendants, Laundry Attendants, Housepersons and Housekeeping Supervisors.

Who We’re Looking For

Does this sound like you? You have a keen eye for detail, and respect the importance that impeccably clean guest rooms have in a hotel. You can communicate well with guests and associates, and always willing to “pitch-in”, lead by example, and be a team player. You have knowledge of basic sanitation requirements/controls and applications of chemicals and knowledge of policies applicable to housekeeping and laundry especially those related to safety, guest security and hotel property. You have the supervisory skills to manage the housekeeping operations with the ability to effectively deal with associates, in addition to the ability to continuously inspect rooms and work collectively with the team.

Essential Responsibilities

Team Leadership & Operations:

• Supervise and support room attendants, house-persons, inspectors and housekeeping supervisors by conducting daily meetings, inspecting work, and providing feedback to uphold cleanliness standards.
• Assist the Director of Guest Experience s in hiring, training, evaluating performance, and resolving staff concerns, while maintaining open communication.
• Create and manage staff schedules based on occupancy and operational needs, ensuring adequate coverage for daily tasks and projects.
• Oversee and correct payroll records to ensure accurate and timely pay, including adjustments for extra cleanup, rollaway beds, and purchased rooms.
• Cross-train with the Front Office to assist in providing coverage as required.

Quality Control & Budgeting

• Monitor housekeeping performance metrics, including inspection scores and cleanliness ratings, to ensure high standards.
• Maintain and review departmental budget and expense forecasts to optimize housekeeping operations.

Cleaning & Maintenance Oversight

• Ensure guest rooms and public spaces are cleaned according to standards, including:
• Cleaning and sanitizing bathtubs, toilets, sinks, mirrors, counters, and floors.
• Dusting furniture, shelves, and fixtures thoroughly.
• Vacuuming entire rooms and emptying trash.
• Stripping and making beds, lifting bedspreads (up to 50 lbs) as needed.
• Verify that all electronic equipment and plumbing fixtures are functioning properly.
• Oversee room refresh procedures as per hotel guidelines.
• Coordinate any necessary repairs or refurbishment to our Maintenance Manager

Inventory & Workplace Safety

• Assist with inventory management, ensuring proper stock levels of linen, cleaning supplies, and equipment.
• Maintain clean and organized workstations, housekeeping carts, and linen storage areas.
• Follow all safety protocols, including proper use of PPE, wet floor signage, and biohazard disposal procedures.
• Report any maintenance issues, damages, or safety hazards to the appropriate department.
• Handle lost and found items in compliance with hotel policies.

If you have strong leadership skills, a commitment to cleanliness, and experience in hotel housekeeping supervision, we encourage you to apply and join our team!

Required Skills & Qualifications-

• Previous hotel housekeeping experience is a must (previous management experience is strongly preferred)
• Strong English communication skills to effectively interact with team members and guests.
• A self-motivated leader with a professional demeanor who leads by example.
• Willingness to step in and assist with housekeeping tasks when needed, including room cleaning, inspections, and other duties.
• Ability to lift, carry, and move materials as needed.
• Comfortable with physical tasks, such as bending, stooping, reaching, and moving throughout the hotel to support the team.
• A team-oriented mindset with a commitment to excellence in cleanliness and guest satisfaction.

If you have the experience, leadership skills, and passion for hospitality, we’d love to hear from you!