Asst Mgr Housekeeping CN

The Crescent Hotels Group; Rossland; On-site; CAD 52,000 - 56,000; Full time

Benefits offered by this job

Salary above CAD 52k–56k

Benefits plan for associates & family

Ski pass for Red Mountain

RRSP matching

Flexible scheduling

Discounts on Crescent properties

Discounts on Marriott properties

Job summary

The Crescent Hotels Group is seeking an Assistant Housekeeping Manager at The Josie in Rossland, BC. Lead the housekeeping team to uphold exceptional cleanliness and guest satisfaction while coordinating schedules and payroll.

You will supervise Room Attendants, Laundry Attendants, Housepersons and Supervisors, collaborate with other departments, and ensure safety and quality standards in daily operations.

Qualifications

• Previous hotel housekeeping experience is a must; management experience preferred.
• Strong English communication skills.
• Self-motivated leader who can lead by example.
• Willingness to pitch in with housekeeping tasks as needed.
• Ability to lift, carry, and move materials; comfortable with physical work.
• Team-oriented mindset focused on cleanliness and guest satisfaction.

Responsibilities

• Supervise housekeeping and laundry activities to maintain highest cleanliness and guest satisfaction.
• Direct reports include Room Attendants, Laundry Attendants, Housepersons and Supervisors.
• Assist with hiring, training, evaluating performance, and addressing staff concerns.
• Create and manage staff schedules based on occupancy and needs.
• Monitor budgets and payroll records related to housekeeping operations.
• Ensure rooms and public spaces meet standards; coordinate repairs with Maintenance Manager.

Skills

Hotel housekeeping

English communication

Leadership

Hands-on

Lifting

Physical tasks

Team player

Job description

Description

Experience the true soul exhilaration of living for today at The Josie, part of Marriott’s esteemed Autograph Collection. Proudly named as one of Canada’s Best Ski Hotels, the Josie offers mountains of amenities, including outdoor cedar saunas, ski valet, modern fitness and spa facilities, indoor and outdoor event space, and The Velvet, our vibrant restaurant offering both indoor and outdoor dining.

This modern, architecturally unique, 106-room boutique hotel boasts true ski-in, ski-out access at the base of RED Mountain Resort. Offering stylishly appointed guestrooms, studio suites, and one-bedroom suites, the Josie is the premier choice for families, powder chasers, and group getaways seeking exceptional service combined with boutique charm.

At the Josie, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!

As one of Rossland’s most loved hotels, we offer a unique workplace that is grounded in our service culture and commitment to excellence. However our guests plan to spend their day, they most definitely will experience the welcome of small-town charm and authentic mountain culture as we show them how to live, like local legends do!

We are looking for a dedicated and experienced Assistant Housekeeping Manager to join our team! Previous hotel housekeeping supervisory experience is required for thi s role. If you are a hands-on leader who takes pride in maintaining high cleanliness standards and motivating a team,

We are committed to providing you with:

• A salary range between $52,000 - $56,000 (depending on experience)
• An exceptional benefit plan for eligible associates & your family members
• Ski Pass for Red Mountain for eligible associates
• RRSP matching program for eligible associates
• Flexible scheduling to allow you to focus on what is important to you
• Discounts with our Crescent managed properties in North America for you & your family members
• Discounts with Marriott properties for you & your family members.

Here is what you will be doing each day:

As our Assistant Housekeeping Manager, you will be working with our Housekeeping team providing supervision and direction for all housekeeping and laundry activities of the hotel to ensure the highest levels of cleanliness and guest satisfaction are maintained. Direct reports include: Room Attendants, Laundry Attendants, Housepersons and Housekeeping Supervisors.

Who We’re Looking For:

Does this sound like you?

You have a keen eye for detail, and respect the importance that impeccably clean guest rooms have in a hotel. You can communicate well with guests and associates, and always willing to “pitch-in”, lead by example, and be a team player. You have knowledge of basic sanitation requirements/controls and applications of chemicals and knowledge of policies applicable to housekeeping and laundry especially those related to safety, guest security and hotel property.

You have the supervisory skills to manage the housekeeping operations with the ability to effectively deal with associates, in addition to the ability to continuously inspect rooms and work collectively with the team.

Essential Responsibilities

Team Leadership & Operations:

1. Supervise and support room attendants, house-persons, inspectors and housekeeping supervisors by conducting daily meetings, inspecting work, and providing feedback to uphold cleanliness standards.
2. Assist the Director of Guest Experience s in hiring, training, evaluating performance, and resolving staff concerns, while maintaining open communication.
3. Create and manage staff schedules based on occupancy and operational needs, ensuring adequate coverage for daily tasks and projects.
4. Oversee and correct payroll records to ensure accurate and timely pay, including adjustments for extra cleanup, rollaway beds, and purchased rooms.
5. Cross-train with the Front Office to assist in providing coverage as required.

Quality Control & Budgeting:

1. Monitor housekeeping performance metrics, including inspection scores and cleanliness ratings, to ensure high standards.
2. Maintain and review departmental budget and expense forecasts to optimize housekeeping operations.

Cleaning & Maintenance Oversight:

1. Ensure guest rooms and public spaces are cleaned according to standards, including:
2. Cleaning and sanitizing bathtubs, toilets, sinks, mirrors, counters, and floors.
3. Dusting furniture, shelves, and fixtures thoroughly.
4. Vacuuming entire rooms and emptying trash.
5. Stripping and making beds, lifting bedspreads (up to 50 lbs) as needed.
6. Verify that all electronic equipment and plumbing fixtures are functioning properly.
7. Oversee room refresh procedures as per hotel guidelines.
8. Coordinate any necessary repairs or refurbishment to our Maintenance Manager

Inventory & Workplace Safety:

1. Assist with inventory management, ensuring proper stock levels of linen, cleaning supplies, and equipment.
2. Maintain clean and organized workstations, housekeeping carts, and linen storage areas.
3. Follow all safety protocols, including proper use of PPE, wet floor signage, and biohazard disposal procedures.
4. Report any maintenance issues, damages, or safety hazards to the appropriate department.
5. Handle lost and found items in compliance with hotel policies.

Required Skills & Qualifications-

1. Previous hotel housekeeping experience is a must (previous management experience is strongly preferred)
2. Strong English communication skills to effectively interact with team members and guests.
3. A self-motivated leader with a professional demeanor who leads by example.
4. Willingness to step in and assist with housekeeping tasks when needed, including room cleaning, inspections, and other duties.
5. Ability to lift, carry, and move materials as needed.
6. Comfortable with physical tasks, such as bending, stooping, reaching, and moving throughout the hotel to support the team.
7. A team-oriented mindset with a commitment to excellence in cleanliness and guest satisfaction.

Source: Crescent Hotels & Resorts