Food & Beverage Office Manager

The Dorian Autograph Collection Hotel & Courtyard by Marriott Calgary Downtown; Calgary; On-site; CAD 45,000 - 65,000; Full time

Job summary

The Dorian, Autograph Collection and Courtyard by Marriott Calgary Downtown seeks a dynamic Food & Beverage Office Manager to provide administrative, operational, and organizational support to the F&B leadership team. The role emphasizes SOPs, reporting, reservations, event planning, and cross-department coordination to ensure exceptional guest experiences.

Ideal candidates have at least one year of F&B experience, hospitality education, strong communication, and proficiency with

Qualifications

• Minimum of one year of food & beverage/restaurant experience, preferably in a hotel environment.
• A post-secondary education in Hospitality or related discipline.
• Strong work ethic, reliability, punctuality and an approachable demeanor, with a commitment to safety.
• Excellent communication, organizational, and customer service skills.
• Able to multitask and work well under pressure in a fast-paced environment.

Responsibilities

• Inspire greatness in your team and lead with integrity and professionalism.
• Create and maintain departmental SOPs and auditing procedures.
• Provide administrative and operational support to the F&B leadership team, including reports and document preparation.
• Manage reservations, OpenTable platform, and guest notes to support service excellence.
• Assist with events planning (weddings, corporate functions, group dinners) and coordination.
• Enter weekly team schedules into Hotel Effectiveness and participate in internal meetings.

Skills

OpenTable

Microsoft Office

Hotel Effectiveness

Education

Post-secondary education in Hospitality

Tools

OpenTable Academy

Hotel Effectiveness

Job description

OUR ROLE

At the Dorian, Autograph Collection and Courtyard by Marriott Calgary Downtown our associates ensure that every guest experience is a masterpiece, blending impeccable service with whimsical intrigue. Our associates are focused on providing our guests with the best stay possible, to help them pursue their passions through travel.

Together we have two unique experiences, with one address, and one team of hospitality professionals dedicated to being the best in everything we do.

We are seeking a dynamic and organized Food & Beverage Office Manager who will provide administrative, operational, and organizational support to the Food & Beverage leadership team. The ideal candidate will demonstrate exceptional attention to detail, strong communication and organizational skills, and a genuine commitment to delivering an outstanding experience for both guests and associates.

Key accountabilities include:

Consistently deliver exceptional service to guests and associates, setting a positive example for everyone to follow.

Create & maintain departmental SOP's and follow up with auditing procedures.

Assist the F&B leadership team with administrative duties including document prep, filing, on-property errands, daily/monthly revenue reporting and support during busy shifts.

Assist with taking reservation inquiries via phone, email or online platform.

Complete OpenTable Academy training and maintain up-to-date knowledge of the platform.

Manage reservations across outlets, optimize cover counts, and ensure clear guest notes to support service excellence.

Maintain accurate records of reservations, guest preferences, and event details.

Process invoices, purchase orders, and assist with financial document organization.

Support inventory tracking and ordering of F&B operational supplies.

Prepare reports, spreadsheets, and presentations for departmental needs.

Coordinate with other departments to ensure seamless guest experiences.

Assist with planning and support for events including weddings, corporate functions, and group dinners.

Help manage event logistics, menu confirmations, associate rosters, and setup coordination.

Enter weekly team schedules into Hotel Effectiveness software by the weekly deadline.

Prepare for, participate in, and report out at all necessary internal meetings, conference calls, reporting, planning, training, and other communications required for this position.

Endeavor to work in a unified and collaborative way - one that fosters teamwork - and embody an entrepreneurial spirit that enables one to make the best possible decisions for hotel and the team goals.

Follow all safety and security policies and procedures, report accidents, injuries, and unsafe work conditions.

YOUR STORY

A minimum of one (1) year of food & beverage/restaurant experience, preferably in a hotel environment.

A post-secondary education in Hospitality or other related discipline.

Someone with an outstanding work ethic, along with a track record of reliability, punctuality and an approachable demeanor, with a strong commitment to Safety.

Someone with excellent communication, organizational, and customer service skills.

Someone who places priority on providing guests with the best possible experiences, going above and beyond to ensure total satisfaction and guest loyalty.

An exceptional problem-solver, knowing how to troubleshoot and resolve situations efficiently.

Excellent computer skills; proficient in the use of Microsoft Office (Word, Excel, PowerPoint).

Able to work well under pressure, multitask and enjoys a fast-paced environment.

Someone who is passionate about quality and professionalism.

Physically able to stand, sit, walk for extended periods of time.

As a Concord Leader you will be responsible to:

• Inspire greatness in your team.
• Encourage and support team members to reach their full potential.
• Create a work environment that is a Great Place to Work for all.
• Lead with integrity, transparency, respect, and professionalism.
• Care for your team and their families.
• Competitive wages
• Medical, dental, and vision insurance
• Life insurance and short/long-term disability options
• Tuition assistance
• Discounted room rates at Concord-managed hotels
• Training, development, and career advancement opportunities

Why Join Concord?

At Concord Hospitality, we invest in our associates through training & development at all levels. Our “Associate First” culture supports growth, balance, and diversity.

Built on five cornerstones- Quality, Integrity, Community, Profitability, and FUN!-

“We Are Concord!”

We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.