Night Manager

Concord Hospitality Enterprises; Calgary; On-site; CAD 52,000 - 76,000; Full time

Benefits offered by this job

Competitive wages

Medical insurance

Life insurance

Tuition assistance

Discounted room rates

Job summary

Concord Hospitality Enterprises is seeking a Night Manager for our Calgary Downtown property. You will plan, direct and coordinate all night operations, act as the on‑duty leader, and ensure service excellence throughout the overnight shift.

You will train and motivate night associates, handle escalated guest concerns, monitor safety and brand standards, and manage emergencies with a strong focus on guest experience and operational efficiency.

Qualifications

• Minimum of three years of experience as a supervisor or Front Office Leader in a full‑service hotel.
• Hospitality or Tourism program degree or equivalent qualification.
• Strong leadership, reliability, punctuality and safety commitment.
• A proven ability to train, coach and motivate a team.
• Commitment to delivering excellent hospitality experiences.
• Ability to troubleshoot and resolve issues quickly and effectively.
• Agile and able to shift priorities, including overnight coverage as required.
• Calm under pressure with excellent communication and teamwork.

Responsibilities

• Serve as the primary manager on duty during overnight hours and ensure smooth operations.
• Provide superior guest service and handle escalated guest concerns.
• Oversee night staff and ensure overnight checklists are completed.
• Lead, train, coach and engage night associates daily.
• Ensure safety, cleanliness, and brand standards across all areas.
• Manage incidents, emergencies and accurate reporting.

Skills

Leadership

Guest service

Communication

Team training

Flexibility

Education

Hospitality/Tourism degree

Tools

Opera PMS

Job description

Description

We are hiring a Night Manager!

OUR STORY

At the Dorian, Autograph Collection and Courtyard by Marriott Calgary Downtown our associates ensure that every guest experience is a masterpiece, blending impeccable service with whimsical intrigue. Our associates are focused on providing our guests with the best stay possible, to help them pursue their passions through travel.

Together we have two unique experiences, with one address, and one team of hospitality professionals dedicated to being the best in everything we do.

OUR ROLE

The Night Manager is responsible for the planning, direction, coordination and execution of all night operations within the hotel. The Night Manager is responsible for ensuring that all overnight activities are carried out professionally, to standards and at the highest level of service. The Night Manager will achieve desired outcomes through assisting in the creation, development and maintenance of competent, motivated and empowered night associates. The Night Manager will effectively lead, train, coach, motivate, engage and provide feedback to the night associates on a daily basis.

Key accountabilities include:

• Provide the highest levels of customer service to guests and associates at all times.
• Act as the primary point of contact for escalated guest concerns.
• Handle guest complaints and service recovery situations professionally.
• Oversee night houseperson and ensure the overnight checklist is completed each night.
• Serve as the primary manager on duty during overnight hours, representing hotel leadership and ensuring smooth hotel operations.
• Monitor check-in and check-out flow to ensure efficiency and brand compliance.
• Conduct regular hotel walkthroughs focusing on cleanliness, safety, and service standards.
• Monitor hotel facilities, public areas, and guest floors to maintain a safe and welcoming environment.
• Supervise and support front‑line teams, providing guidance during operational challenges.
• Take charge during emergencies (fire alarms, medical incidents, security issues).
• Maintain accurate incident reports and ensure proper follow‑up.
• Practice safety standards at all times, leading by example.

YOUR STORY

• An experienced professional with a minimum of three years’ experience as a supervisor or Front Office Leader in a similar sized full‑service hotel property.
• A Hospitality or Tourism program graduate or degree holder.
• Someone with an outstanding work ethic, along with a track record of reliability, punctuality and an approachable demeanor, and a strong commitment to safety.
• Someone who has solid leadership skills, adept at training, coaching and motivating a team.
• A commitment to delivering excellence hospitality experiences.
• An exceptional problem‑solver, knowing how to troubleshoot and resolve situations efficiently.
• Agile, able to shift priorities as needed, including handling guest or associate situations that may occur, covering shifts as necessary.
• Able to work well under pressure and enjoy a fast‑paced environment.
• An excellent communicator who values teamwork and collaboration.
• Available for overnight shifts including weekends and holidays.
• Physically able to stand and walk for extended periods. Ability to bend, stoop, kneel, push, pull, crouch, and lift or carry objects up to 40 pounds or more, such as guest luggage, packages or furniture.

As a Concord Leader you will be responsible to:

• Inspire greatness in your team.
• Encourage and support team members to reach their full potential.
• Create a work environment that is a Great Place to Work for all.
• Lead with integrity, transparency, respect, and professionalism.
• Care for your team and their families.

Benefits

• Competitive wages
• Medical, dental, and vision insurance
• Life insurance and short/long-term disability options
• Tuition assistance
• Discounted room rates at Concord-managed hotels
• Training, development, and career advancement opportunities

Why Join Concord?

At Concord Hospitality, we invest in our associates through training and development at all levels. Our “Associate First” culture supports growth, balance, and diversity.

Built on five cornerstones—Quality, Integrity, Community, Profitability, and FUN!—

“We Are Concord!”

We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.

Source: Concord Hospitality