Front Desk Leader, Guest Experience & Operations

Concord Hospitality Enterprises; Edmonton; On-site; CAD 43,000 - 45,000; Full time

Benefits offered by this job

Competitive wages

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Tuition assistance

Discounted room rates

Training & career growth

Job summary

The Courtyard by Marriott Edmonton Downtown in Edmonton, Canada, is seeking an Assistant Front Office Manager to lead the guest services team, drive service excellence, and improve front desk efficiency.

As a Concord Leader, you will inspire associates, manage scheduling and training, and partner with leadership to deliver outstanding guest experiences while upholding standards and budgets.

Qualifications

• Supervisory experience in front office or guest services.
• Strong communication and leadership skills.
• Ability to analyze guest satisfaction data and implement improvements.
• Familiarity with budgeting and safety programs.
• Proven ability to train and develop staff.

Responsibilities

• Inspire and lead the front desk team to deliver exceptional guest service.
• Oversee scheduling, onboarding, and performance management.
• Monitor guest satisfaction results and implement action plans.
• Support front office operations and revenue strategies.
• Ensure compliance with safety programs and corporate policies.
• Partner with leadership to manage departmental budgets.

Skills

Leadership

Communication

Guest service

Budgeting

HR compliance

Front desk systems

Tools

HR software

Front desk software

Budgeting tools

Job description

The Courtyard by Marriott Edmonton Downtown in Edmonton, Canada, is seeking an Assistant Front Office Manager to lead the guest services team, drive service excellence, and improve front desk efficiency.

As a Concord Leader, you will inspire associates, manage scheduling and training, and partner with leadership to deliver outstanding guest experiences while upholding standards and budgets.