Asst Front Desk Manager CAN

EDMONTON CY OPERATING LIMITED PARTNERSHI; Edmonton; On-site; CAD 43,000 - 45,000; Full time

Job summary

Courtyard by Marriott Edmonton Downtown is seeking an Assistant Front Office Manager to support the leadership of our guest services team. This role assists in ensuring guest satisfaction, maintaining service excellence, and driving operational efficiency at the front desk.

The ideal candidate is a proactive leader with strong communication skills, a passion for hospitality, and the ability to inspire associates to deliver exceptional guest experiences.

Qualifications

• Previous hotel front office or guest services supervisory/management experience.
• Knowledge of guest service standards, recovery planning, and associate training.
• Ability to analyze guest satisfaction data and implement improvements.
• Excellent communication, leadership, and organizational skills.
• Financial acumen with budgeting and accounting procedures.
• Familiarity with HR compliance, safety programs, and hotel systems.

Responsibilities

• Support and train associates to deliver exceptional guest service and resolve concerns proactively
• Monitor GSS results, create action plans for improvement, and recognize top performers
• Assist with front office operations, revenue strategies, and inventory management
• Oversee staff scheduling, hiring, onboarding, and performance management
• Ensure compliance with safety programs, emergency procedures, audits, and corporate policies
• Assist in developing and managing departmental budgets and financial objectives
• Partner with the Guest Service Manager to drive service culture and operational excellence

Skills

Front Office Management

Guest Service Standards

Communication Skills

Leadership

Budgeting & Accounting

HR Compliance

Job description

Courtyard by Marriott Edmonton
One Thorton Court, 99 Street & Jasper Ave
Edmonton, AB T5J2E7, CAN

• On-site
• Front Office
• Full-Time
• Requisition #: ASSTF063454

Description

The Courtyard by Marriott Edmonton Downtown is seeking an Assistant Front Office Manager to support the leadership of our guest services team. This role assists in ensuring guest satisfaction, maintaining service excellence, and driving operational efficiency at the front desk. The ideal candidate is a proactive leader with strong communication skills, a passion for hospitality, and the ability to inspire associates to deliver exceptional guest experiences.

As a Concord Leader you will be responsible to:

• Inspire greatness in your team.
• Encourage and support team members to reach their full potential.
• Create a work environment that is a Great Place to Work for all.
• Lead with integrity, transparency, respect, and professionalism.
• Care for your team and their families.

Key Responsibilities:

• Support and train associates to deliver exceptional guest service and resolve concerns proactively
• Monitor Guest Satisfaction Survey (GSS) results, create action plans for improvement, and recognize top performers
• Assist with front office operations, revenue strategies, and inventory management
• Oversee staff scheduling, hiring, onboarding, and performance management to maintain a strong team
• Ensure compliance with safety programs, emergency procedures, audits, and corporate policies
• Assist in developing and managing departmental budgets and financial objectives
• Partner with the Guest Service Manager to drive service culture and operational excellence

Qualifications:

• Previous hotel front office or guest services supervisory/management experience
• Strong knowledge of guest service standards, recovery planning, and associate training
• Ability to analyze guest satisfaction data and implement improvement strategies
• Excellent communication, leadership, and organizational skills
• Strong financial acumen and knowledge of budgeting/accounting procedures
• Familiarity with HR compliance, safety programs, and hotel systems

• Competitive wages
• Medical, dental, and vision insurance
• Life insurance and short/long-term disability options
• Tuition assistance
• Discounted room rates at Concord-managed hotels
• Training, development, and career advancement opportunities

Why Join Concord?

At Concord Hospitality, we invest in our associates through training and development at all levels. Our "Associate First" culture supports growth, balance, and diversity.

Built on five cornerstones—Quality, Integrity, Community, Profitability, and FUN!—our associates proudly cheer:

"We Are Concord!"

We are an equal opportunity employer committed to diversity and inclusion and strive to be aGreat Place to Work for All.

Status: Full-Time

Compensation: $43,000 - $45,000 / Per Year