Associate Vice President, Client Service Centre

HUB International; Burnaby; On-site; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive base salary

RRSP matching contributions

Tuition financing and career-related

Flexible benefits options

Wellness initiatives

Career development

Job summary

HUB International in Burnaby, BC, is seeking an Associate Vice President for our Client Service Centre who thrives in a fast-paced environment and leads a growing team toward hitting targets. In partnership with the VP, you will develop the annual business plan, drive new business and retention, and mentor staff while ensuring adherence to insurer policies and HUB procedures.

The role offers competitive pay and comprehensive benefits with a salary range of $90,000 to $120,000, based on skills,

Qualifications

• Minimum Level 2 General Insurance License.
• 5+ years of insurance experience.
• Strong leadership background with experience leading a team.
• Experience working in a contact centre environment is considered an asset.

Responsibilities

• In partnership with the VP, develop and execute the annual business plan with a focus on Overall new business and business retention.
• Deliver exceptional client experience & client outreach.
• Implement service model strategy and best practices.
• Engage in industry involvement and mentoring, training and development.
• Ensure adherence to insurer and HUB policies and procedures for the business and employees.
• Collaborate on forecasting, budgeting, and workforce planning to optimize call center operations.
• Drive strategies for continuous improvement of key center metrics and revenue growth.

Skills

Leadership

Insurance License

Insurance Experience

Contact Centre

Job description

Who We Are

We are BC’s largest Insurance Broker and looking for individuals to grow with us! A career at HUB means your career opportunities are endless. From auto, personal or commercial lines, claims, employee benefits, administration, to becoming a full-time producer or account manager, we have a role for you. Our culture is renowned within the industry, and we value our people. Helping our clients protect what matters most is crucial to who we are, and we are on the lookout for those who share the same passion.

What We’re Looking For

Are you a seasoned insurance professional with a passion for leading a team? We're looking for an Associate Vice President for our Client Service Centre who thrives in a fast-paced environment, enjoys a challenge and is excited about supporting a growing team and hitting targets!

Requirements

• Minimum Level 2 General Insurance License
• 5+ years of insurance experience
• Strong leadership background with experience leading a team
• Experience working in a contact centre environment is considered an asset

A Day in the Life

• In partnership with the VP, develop and execute the annual business plan with a focus on Overall new business and business retention
• Exceptional client experience & client outreach
• Service model strategy
• Best practices
• Industry involvement
• Mentoring, training and development
• Ensure consistent and effective application of insurer, HUB corporate policies and procedures as they apply to the business or to the employees
• Collaborate on forecasting, budgeting, and workforce planning to optimize call center operations
• Execute strategies for continuous improvement of key performance metrics including Contact Center metrics such as: average speed of answer, service levels, abandon rates etc.
• New Client Acquisition
• Prospect Business Conversion Rate
• Outstanding Activities
• Renewal/Retention Accounts Receivable Division Profitability Customer Satisfaction Scores
• Develop sales strategies including referral programs, inbound upsell and outbound dialing initiatives to drive revenue growth and customer acquisition
• Assess market and identify current and prospective opportunities to obtain new clients; monitor business results and take appropriate corrective action when necessary to ensure targets are met
• Provide leadership, support and collaborate with other business areas as needed
• Other duties and responsibilities as assigned

Where This Can Take You

We invest in our employees! We offer hands-on coaching and mentorship, alongside extensive sales training to ensure you succeed, today and tomorrow. Your journey with HUB can open doors to a diverse, rewarding career within the insurance industry and beyond!

What We Offer

• Competitive base salary
• Company matching RRSP contributions
• Tuition financing and career-related training and development
• Customizable flexible benefits options for you and your family
• Mental and physical wellness initiatives
• A positive, collaborative and team-oriented environment
• Ongoing personal and career development
• The expected salary range for this position is $90,000 to $120,000 and will be impacted by factors such as the successful candidate's skills, experience and working location, as well as the specific position's business line, scope and level.
• HUB International is proud to offer comprehensive benefit and total compensation packages which could include extended health benefits, disability insurance, RRSP matching, paid-time-off benefits, and eligible bonuses, and commissions for some positions.

Our Culture Starts with You

We are looking for SELF-STARTERS with an ENTREPRENEURIAL mindset who will take OWNERSHIP of their business

We want you to be INNOVATIVE and open to sharing your ideas

You work with URGENCY while providing a high level of PROFESSIONAL SERVICE towards our customers, communities, & colleagues.

You are a TEAM PLAYER who positively impact those around them;

We MOTIVATE each other to GROW TOGETHER

You work with a high degree of INTEGRITY and ACCOUNTABILITY

Department Account Management & Service

Required Experience: 5-7 years of relevant experience Required Travel: No Travel Required

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HUB International is one of North America's largest insurance brokers, delivering risk management, insurance, employee benefits, retirement and wealth management solutions to businesses and individuals across the United States and Canada — through locally led teams backed by national expertise, giving you the agility of a local partner and the reach of a global organization.