Manager, Client Service and Fund Operations Transformation

Altis Technology; Toronto; Hybrid; CAD 150,000 - 160,000; Full time

Benefits offered by this job

Hybrid work arrangement

Exposure to cross-functional teams

Collaboration with international teams

Opportunity to contribute to a major C

Job summary

Altis Technology in Toronto is seeking an experienced Manager, Client Service and Fund Operations Transformation to support day-to-day operations while leading a major back-office transformation. You will collaborate with Canadian and global teams to strengthen client servicing processes and implement changes that improve efficiency and risk management.

This role offers a balance of operational leadership and project delivery, with a hybrid work arrangement and collaboration with senior

Qualifications

• 10+ years of experience in client service, fund operations, investment operations, fund administration, or related financial services functions.
• Strong understanding of mutual funds, ETFs, transfer agency, recordkeeping, or investment operations.
• Demonstrated experience managing complex operational escalations and collaborating with third-party service providers.
• Proven project management capabilities, including coordinating deliverables, managing risks, and supporting operational transformation.
• Strong stakeholder engagement skills, with the ability to influence and lead cross-functional initiatives without direct authority.
• Knowledge of regulatory requirements, operational controls, and risk management practices.
• Excellent communication, analytical, and problem-solving skills, with the ability to work independently.

Responsibilities

• You'll act as a key escalation point for complex client service inquiries, operational challenges, and third-party service provider issues.
• You'll oversee day-to-day fund operations, recordkeeping administration, client servicing processes, and operational controls.
• You'll lead Canadian workstream activities supporting a broader fund administration transformation, including planning, testing, implementation readiness, and milestone tracking.
• You'll partner with global teams to ensure Canadian business requirements, regulatory considerations, and operational priorities are reflected in project delivery.
• You'll collaborate with Sales, Relationship Management, Legal, Compliance, Finance, and Product teams to resolve issues and improve the client experience.
• You'll identify opportunities to streamline processes, strengthen controls, and implement sustainable operational improvements.
• You'll provide guidance to colleagues and coordinate stakeholder communications, governance updates, and project reporting.

Skills

Client service experience

Fund operations

Project management

Stakeholder engagement

Regulatory knowledge

Job description

Location: Hybrid, 3 days onsite, 2 days remote. Toronto, Ontario.

Language: Strong written and verbal English communication skills

Duration: 12-month contract, with transformation work anticipated over 12 to 18 months

Salary Range: $150,000-$160,000 annually

About the Opportunity

Our client, a leading organization in the financial services industry, is seeking an experienced Manager, Client Service and Fund Operations Transformation to support day-to-day operations while playing a key role in a major back-office transformation initiative.

This opportunity offers a balance of operational leadership and project delivery. You'll collaborate with Canadian and global teams, strengthen client servicing processes, and help implement meaningful changes that improve efficiency, manage risk, and support long-term operational success.

What's in it for You

• Opportunity to contribute to a significant transformation initiative within a global financial services environment.
• Exposure to cross-functional teams, senior stakeholders, and international project partners.
• A collaborative workplace where your operational expertise and ideas can make a meaningful impact.
• A hybrid work arrangement offering flexibility alongside valuable in-person collaboration.

Your Responsibilities

• You'll act as a key escalation point for complex client service inquiries, operational challenges, and third-party service provider issues.
• You'll oversee day-to-day fund operations, recordkeeping administration, client servicing processes, and operational controls.
• You'll lead Canadian workstream activities supporting a broader fund administration transformation, including planning, testing, implementation readiness, and milestone tracking.
• You'll partner with global teams to ensure Canadian business requirements, regulatory considerations, and operational priorities are reflected in project delivery.
• You'll collaborate with Sales, Relationship Management, Legal, Compliance, Finance, and Product teams to resolve issues and improve the client experience.
• You'll identify opportunities to streamline processes, strengthen controls, and implement sustainable operational improvements.
• You'll provide guidance to colleagues and coordinate stakeholder communications, governance updates, and project reporting.

Skills and Qualifications

• 10+ years of experience in client service, fund operations, investment operations, fund administration, or related financial services functions.
• Strong understanding of mutual funds, ETFs, transfer agency, recordkeeping, or investment operations.
• Demonstrated experience managing complex operational escalations and collaborating with third-party service providers.
• Proven project management capabilities, including coordinating deliverables, managing risks, and supporting operational transformation.
• Strong stakeholder engagement skills, with the ability to influence and lead cross-functional initiatives without direct authority.
• Knowledge of regulatory requirements, operational controls, and risk management practices.
• Excellent communication, analytical, and problem-solving skills, with the ability to work independently.

Why Partner with Altis

If youve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if youre a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals.All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review ouraccessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.