Associate Data Analyst - Customer Success Insights

Apex Systems; Toronto; Hybrid; CAD 65,000 - 90,000; Full time

Job summary

Everforth Apex is seeking an Associate Customer Success Data Analyst to serve as the primary data resource for the Enterprise Customer Success Management team. You will handle data requests, build and maintain reports, and help CSMs access information to support retailer partners.

The role is high-volume, execution-focused, requiring clear communication with non-technical stakeholders and reliable outputs within SLAs. Prior experience with SQL, Mode/Tableau, and Excel is essential.

Qualifications

• 2–4 years of experience in an analytical or data operations role.
• Strong SQL skills and ability to validate outputs.
• Experience with BI tools (Mode/Tableau) and updating reports.
• Proficient in Google Sheets/Excel and data visualization basics.

Responsibilities

• Fulfill incoming CSM data requests via Jira intake, delivering results in a clear format.
• Maintain and update existing Mode reports and dashboards, including weekly retailer report flow.
• Support CSMs with standard data pulls across key metrics (GMV, funnel, churn, orders).
• Troubleshoot data discrepancies and flag anomalies to analytics or engineering teams.
• Document recurring request patterns to inform playbooks and tooling.
• Communicate request status, turnaround times, and blockers proactively.
• Suggest improvements to data request processes based on feedback.

Skills

SQL

Mode/Tableau

Google Sheets/Excel

Communication

Cross-functional collaboration

eCommerce metrics knowledge

Tools

Mode

Tableau

Job description

Everforth Apex is seeking an Associate Customer Success Data Analyst to serve as the primary data resource for the Enterprise Customer Success Management team. You will handle data requests, build and maintain reports, and help CSMs access information to support retailer partners.

The role is high-volume, execution-focused, requiring clear communication with non-technical stakeholders and reliable outputs within SLAs. Prior experience with SQL, Mode/Tableau, and Excel is essential.