Customer Success Specialist - Analytics

Obsidian; Toronto; On-site; CAD 52,000 - 78,000; Full time

Job summary

Obsidian in Toronto, Canada seeks a Customer Support/Success professional with strong analytical skills to review and assess domain-specific documents, providing structured feedback to ensure quality and relevance. This role supports high-impact evaluation projects and requires attention to detail and clear written communication.

Candidates should hold a bachelor’s degree and have 2+ years of relevant experience, with proficiency in Excel, PowerPoint, and Word.

Qualifications

• Bachelor’s degree or higher in a relevant field.
• 2+ years of professional experience in a relevant domain.
• Strong analytical and written communication skills.

Responsibilities

• Review, assess, and provide structured feedback on domain-specific documents.
• Ensure quality, accuracy, and relevance of materials.
• Contribute to high-impact evaluation projects.

Skills

Analytical skills

Written communication

Attention to detail

Ability to follow guidelines

Education

Bachelor’s degree

Tools

Excel

PowerPoint

Word

Job description

Overview

We are hiring Customer Support / Success professionals with experience in customer support, service delivery, or customer success roles. In this role, you will review, assess, and provide structured feedback on your domain-specific documents, ensuring quality, accuracy, and relevance. This is a great opportunity for professionals with strong analytical skills and domain expertise to contribute to high-impact evaluation projects.

Basic Qualifications

• Bachelor’s degree (minimum)
• At least 2+ years of professional experience in a relevant domain
• Strong analytical and written communication skills

Required Skills

• Strong proficiency in Excel, PowerPoint, and Word
• Strong document analysis and review skills
• Attention to detail and ability to follow structured guidelines

Eligibility

Based in the United States, Europe, UK or Canada