Customer Success Specialist - Analytics

Mercor; Toronto; On-site; CAD 55,000 - 90,000; Full time

Job summary

Mercor is hiring for a Customer Support / Success role focused on reviewing, assessing, and providing structured feedback on domain-specific documents to ensure quality, accuracy, and relevance. This position suits professionals with strong analytical skills and domain experience to contribute to high-impact evaluation projects.

The role emphasizes analytical thinking, precise communication, and adherence to structured guidelines to maintain documentation standards across projects.

Qualifications

• Bachelor’s degree (minimum).
• At least 2+ years of professional experience in a relevant domain.
• Strong analytical and written communication skills.
• Strong proficiency in Excel, PowerPoint, and Word.
• Strong document analysis and review skills.
• Attention to detail and ability to follow structured guidelines.

Skills

Excel

PowerPoint

Word

Document analysis

Attention to detail

Education

Bachelor's degree

Job description

Overview

We are hiring Customer Support / Success professionals with experience in customer support, service delivery, or customer success roles. In this role, you will review, assess, and provide structured feedback on your domain-specific documents, ensuring quality, accuracy, and relevance. This is a great opportunity for professionals with strong analytical skills and domain expertise to contribute to high-impact evaluation projects.

Basic Qualifications

• Bachelor’s degree (minimum)
• At least 2+ years of professional experience in a relevant domain
• Strong analytical and written communication skills

Required Skills

• Strong proficiency in Excel, PowerPoint, and Word
• Strong document analysis and review skills
• Attention to detail and ability to follow structured guidelines

Eligibility

Based in the United States, Europe, UK or Canada