Associate Customer Service- Contract

Westlake Pipe & Fittings; Vaughan; On-site; CAD 44,000 - 50,000; Full time

Benefits offered by this job

12-month contract

On-site in Vaughan

Job summary

Westlake Pipe & Fittings is seeking an order processor for a 12-month contract in Vaughan, ON. The role handles order entry, shipment coordination, and customer inquiries, ensuring SOX-compliant documentation and accurate files.

You will liaise with internal departments to provide release and delivery schedules and maintain pricing data. The position requires strong customer service skills and prior manufacturing experience, with daily interaction across Sales, Traffic, and Strategic Pricing.

Qualifications

• Three years customer service experience, preferably in a manufacturing environment.
• A passion for customer service.

Responsibilities

• Accurately inputs and processes orders in JDE (prices, terms, product, quantity, ship-to, sold-to, special instructions).
• Maintains system accuracy on sales orders and back orders and records reasons for changes.
• Communicates shipment schedules and order status to customers and coordinates with internal teams.
• Ensures SOX compliance through proper documentation and filing.
• Works with Supply Chain to keep customers updated on order status and product knowledge.
• Coordinates returns with Sales for approvals and ensures proper invoicing adjustments.
• Maintains price books and initiates price increases as needed.

Skills

Customer service

Attention to detail

Job description

About The Job

Responsible for the processing and tracking of orders received via phone, fax, EDI or mail. Communicates required shipment and delivery schedules to our customers by serving as a liaison with internal departments. Handles all customer inquiries via phone, fax, email etc. regarding shipment tracing, shortages, overages, quality late shipments, etc. Processes all documentation required and maintains files in accordance with SOX compliance and departmental policies.

THIS IS A 12 MONTH CONTRACT

Salary

$32-$36 per hour

Some Of The Daily Responsibilities

• Accurately manages the order inputting process into JDE as it relates to prices, terms of sale, product, quantity, ship to- sold to and customer’s special instructions, etc. Completes all necessary paperwork required per sales orders. Maintains system accuracy on all sales orders and back orders to reflect reality of ship dates and if changes occur enters appropriate reason code.
• Participates with Customer Service Team to maintain call service standards
• Ensures SOX compliance process processes are followed and necessary documents are verified and kept on file as needed. Maintains customer files including pricing data, payment and delivery terms, vendor control maintenance sheets, sample requests, etc.
• Works with internal supply chain departments to keep customers updated as to their order status if changes occur in a pro-active manner. Also ensures product knowledge stays up to date on current and future products.
• May coordinate truck delivers at certain locations with Traffic department.
• Coordinates returned goods from customer with Sales Representative / manager’s approval. Completes all product returns or invoice adjustments in a timely manner ensuring accurate reason codes are applied in JDE and appropriate forms and completed per department process.
• Maintains daily contact with Sales Representative regarding pricing inquires, discrepancies on customer’s purchase orders and updates on customer order status
• Participates in inventory counts as required.
• Maintains up to date price books and initiates all prices increases and ensures they are implemented in the invoicing system as assigned.
• Initiates outgoing calls to current and prospective customers to maximize weekly order file. Reports competitive activities to Sales team and processes requests for samples.

What You Bring To The Table

• A passion for customer service.
• Three years customer service experience. Preferably in a manufacturing environment.

Westlake offers you the potential to enrich your work life and career experience in an entrepreneurial environment. We work together to enhance peoples lives through our products and presence in the communities in which we operate.

Westlake is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any characteristics protected by applicable legislation.