Bilingual Inside Sales Customer Service

Westlake Chemical; Vaughan; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Structured retirement savings

Quarterly bonus programs

Fitness reimbursement

Tuition reimbursement

Employee assistance program

Vacation scholarship

Training & development

Community involvement

Job summary

Westlake Pipe & Fittings is seeking an Inside Sales / Customer Service Representative to own the complete order lifecycle from entry to delivery. You will coordinate with Sales, Planning, Production, Shipping, Logistics, and other teams to ensure on-time fulfillment and accurate pricing in SAP.

Ideal candidates have 5–7 years in Inside Sales or Customer Service, fluent French and English, and an asset in business or supply chain studies; SAP experience is preferred and customer service skills

Qualifications

• 5-7 years of Inside Sales and/or Customer Service experience in manufacturing preferred.
• Fluently bilingual in French and English (spoken and written).
• Post-secondary education in Business, Supply Chain, Operations or related field is an asset.
• Experience with SAP or similar ERP systems is preferred.

Responsibilities

• Manage the complete customer order lifecycle from entry to delivery.
• Enter and manage orders in SAP with accurate pricing and delivery details.
• Monitor orders and communicate status, backorders, and changes to customers.
• Collaborate with Planning, Manufacturing, Shipping, Logistics, and Sales to fulfill orders.
• Maintain customer records and pricing data in SAP; support pricing updates.
• Ensure SOX compliance and maintain required documentation.

Skills

Inside Sales

Customer Service

Bilingual French & English

Communication skills

Education

Post-secondary education in Business / Supply Chain / Operations

Tools

SAP

Job description

Why choose Westlake Pipe & Fittings?

Benefits Day 1!

• Structured Retirement Savings Plan: The Company will match your contributions up to a certain percentage.
• Quarterly Bonus Programs Annual Incentive bonus
• Fitness Reimbursement Program: The Company will reimburse up to 50%.
• Tuition Reimbursement Program
• Employee Assistance Program
• Vacation Scholarship Program
• Training & Development - Access to multiple platforms of learning (online, in person, 3rd party training institutions)
• Community Relations - We support and encourage our employees to volunteer their time and efforts in worthwhile causes and donate funds to assist various charitable groups.

Position Summary:

The Inside Sales / Customer Service Representative is responsible for managing the complete customer order lifecycle, from order entry through delivery. This role serves as the primary point of contact for customers and works closely with Sales, Planning, Production, Shipping, Logistics, and other internal teams to ensure orders are processed accurately and delivered on time. The successful candidate will provide exceptional customer service, proactively communicate order status updates, resolve customer inquiries, and build strong customer relationships while supporting business growth and operational excellence.

Duties and Responsibilities:

• Accurately enter and manage customer orders in SAP, ensuring correct pricing, product selection, quantities, customer information, delivery requirements, and special instructions.
• Manage customer orders from entry through delivery, ensuring all order details remain accurate throughout the process.
• Monitor open orders and backorders, maintaining realistic delivery dates and proactively communicating changes to customers.
• Respond promptly to customer inquiries regarding order status, product availability, shipment tracking, delivery issues, shortages, overages, returns, and quality concerns.
• Collaborate with Planning, Manufacturing, Shipping, Logistics, and Sales teams to ensure timely and accurate order fulfillment.
• Build and maintain strong customer relationships through proactive communication and problem resolution.
• Process customer returns, credits, debit memos, and invoice adjustments accurately and in a timely manner.
• Maintain customer records, pricing information, delivery instructions, and other master data within SAP.
• Support pricing updates and ensure pricing accuracy within the system.
• Coordinate transportation and delivery requirements with Logistics and Shipping teams as needed.
• Work closely with Sales Representatives and Sales Management to resolve customer issues, pricing inquiries, and purchase order discrepancies.
• Ensure compliance with SOX requirements and maintain all required documentation and records.
• Participate in inventory count activities as required.
• Maintain a strong understanding of company products, customer requirements, and internal processes.
• Support departmental goals related to customer satisfaction, order accuracy, and service excellence.

Education and Certifications:

• 5-7 years of Inside Sales and/or Customer Service experience, preferably in a manufacturing environment.
• Fluently bilingual in French and English (spoken and written).
• Post-secondary education in Business, Supply Chain, Operations, or a related field is considered an asset.
• Experience working with SAP or a similar ERP system preferred.
• Strong customer service, communication, and interpersonal skills.
• Excellent problem-solving and organizational abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and commitment to accuracy.
• Proficiency in Microsoft Office applications, including Outlook, Excel, Teams, and Word.

Westlake is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any characteristics protected by applicable legislation.

Westlake is a global manufacturer and supplier of materials and innovative products that enhance life every day. Headquartered in Houston, with operations in Asia, Europe and North America, we provide the building blocks for vital solutions - from housing and construction, to packaging and healthcare, to automotive and consumer.

Westlake (NYSE: WLK) is a global diversified industrial company that manufactures and supplies essential products that enhance the daily lives of people around the globe. Our products, now under a One Westlake brand, supply the necessary building blocks for everyday products across housing and infrastructure, packaging and healthcare, and automotive and consumer goods.

Consumers gain the benefits of materials Westlake produces in products such as food packaging, medical devices, soaps and detergents, car interiors, fashion, toys, shoes, furniture, electronics, siding, stone veneer, windows, outdoor living, roofing, and pipe & fittings.

Westlake is proud to contribute to driving a sustainable future through the creation of essential products that are Enhancing Your Life Every Day®. For more information, visit the company's web site at www.westlake.com.