Associate - Claims

Western Financial Group; Calgary; A distancia; CAD 50.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

14 Paid Wellness Days

3 weeks vacation

Company-matching savings programs

100% employer-paid group benefits

Volunteer hours support

Descripción de la vacante

Western Financial Group is seeking a Claims Associate for a 12‑month contract, remote in Canada. The role supports claims processing, payments, and coordination with underwriters and brokers.

Candidates should have a General Insurance Level 2 license (or intent to obtain within 6 months) and 3 years of experience. The position offers 37.5 hours weekly with a $50k–$70k salary and remote work across Canada.

Formación

• Licensed General Insurance Level 2 or willing to obtain within 6 months
• Minimum 3 years in the general insurance industry
• Strong organizational skills to handle multiple priorities and ensure accuracy
• Ability to translate policy jargon into clear explanations for customers
• Proficient in MS Word, Excel, Outlook

Responsabilidades

• Produce, review, reconcile, and distribute claims bordereaux reports
• Manage disbursement of cheques and urgent payments per policy
• Reconcile financial reports with Accounts Receivable and handle void/stale cheques
• Assign new claims to adjusters and vendors per SLAs
• Manage the claims team inbox and maintain service standards
• Issue adjuster and legal fee payments as required
• Enter new claims, reserves, payments and updates in systems
• Provide feedback to Underwriters and Risk Management on claims frequency and hazards
• Maintains files and payment schedules and drafts correspondence to insureds and claimants
• Support broker network and underwriters with data for underwriting practices

Conocimientos

MS Word

MS Excel

MS Outlook

Organizational skills

Educación

General Insurance Level 2 License

Herramientas

MS Word

MS Excel

Outlook

Descripción del empleo

Proudly Canadian. Driven by Purpose. Rooted in Care.

Join a national team where people, purpose, and community come first. Western Financial Group was named a 2025 Top Insurance Employer by Insurance Business Canada and is home to more than 2,300 team members supporting over one million customers across 200+ locations across Canada.

Claims Associate – 12 month contract

Here Is What a Typical Day Looks Like

• Producing, reviewing, reconciling, and distributing claims bordereaux reports
• Managing disbursement of cheques, including urgent payments as per the established company policies
• Reconciling financial reports in coordination with the Accounts Receivable team including handling void and stale dated cheques
• Assigning new claims to adjusters as well as applicable vendors as per established service level standards
• Managing and monitoring the claims team inbox, ensuring proper service standards
• Issuing adjuster and legal fee payments as required
• Performing in-house adjustments of claims within authority granted by provincial authorities and insurers
• Entering new claims, reserves, payments, reserve changes, closing claims in system(s) and updating bordereaux’s as required
• Providing feedback to Underwriters, Risk Management, and Brokerage teams on claims frequency and physical hazards
• Maintaining and actioning abeyance of files and payment schedules
• Drafting and distributing correspondence to insureds, insurers, third party claimants, adjusters and other industry members
• Requesting and forwarding cheques to clients and adjusters
• Supporting and liaising with the broker network and underwriters in the preparation and delivery of key claims data critical to accurate underwriting practices
• Handling inquiries received by customer/branch and insurance vendors
• Recording and maintaining all documentation of claims interactions

The value you bring

• General Insurance Level 2 License or willingness to obtain within 6 months (preferred)
• 3 years' experience in the General Insurance Industry, ICBC experience an asset
• Your superior organizational skills help you stay on track with multiple competing priorities, ensuring invoices are paid promptly, documents are filed correctly, the customer receives timely updates, all whilst maintaining accuracy
• You are able to break down complicated policy wordings and industry jargon into simple terms to explain to customers. You have the reassuring presence to calm someone down while still getting your message across
• Knowledge of MS products including Word, Excel, Outlook

Hours: 37.5 hours per week (full time) - Contract role. Contract ends November 2027

Location: Remote in Canada

Salary Range: $50,000 - $70,000

Why Western?

Western's people-first culture, grounded in our guiding principles of Truthfulness, Fairness, Value, and Loyalty, is recognized across Canada and strengthened by our commitment to wellness, flexibility, and meaningful community impact.

Highlights Include

• 14 Paid Wellness Days, 3 weeks' vacation, company-matching savings programs, and 100% employer-paid group benefits for eligible employees
• Over 1,500 volunteer hours supporting 160+ charities in 2024-2025 through the Western Financial Group Communities Foundation.

Our Commitment to Inclusion:

At Western, we strive to create an accessible, equitable, and inclusive workplace where everyone feels valued and can thrive. As an equal opportunity employer, we encourage applicants of all backgrounds to apply, even if your experience doesn’t perfectly match every qualification. If you need assistance or an accommodation during the hiring process, please contact [e-mail] or visit our Careers page.

Our Human-First Hiring Approach:

We do not use artificial intelligence to screen, assess, or select applicants. All applications are personally reviewed by Western’s Talent Acquisition Consultants. As part of our hiring process, we use standardized, scientifically validated skills assessments (non-AI), and all results are reviewed by our hiring team.