Commercial Insurance Service Manager

Western Financial Group; Winnipeg; On-site; CAD 85,000 - 107,000; Full time

Benefits offered by this job

14 Paid Wellness Days

3 weeks' vacation

Company matching savings programs

100% employer paid group benefits for

Job summary

Western Financial Group, a national leader in insurance, is seeking a Commercial Insurance Client Service Manager in Winnipeg. You will lead a dedicated team to drive sales and service excellence, report to the Director of Commercial Insurance, and contribute to business goals.

You will collaborate with underwriters, liaise with domestic and international insurers, and oversee team development, budgeting, and process audits.

Qualifications

• General Insurance Level 2 License required.
• Frontline leadership experience in a sales-driven environment, preferably commercial insurance.
• Involvement in industry associations and your community.
• Professional communication etiquette, both written and verbal.

Responsibilities

• Lead a team of commercial insurance professionals to achieve sales and service excellence.
• Develop a team business plan, budget, and sales strategy to meet company goals.
• Collaborate with Commercial Underwriting for product review and development.
• Represent the organization with domestic and international insurance companies.
• Review reports and audits on processes, documentation and correspondence.
• Engage in ongoing professional development and industry/community activities.

Skills

Frontline leadership

Professional communication

Industry involvement

Community involvement

Education

General Insurance Level 2 License

Job description

Proudly Canadian. Driven by Purpose. Rooted in Care.

Join a national team where people, purpose, and community come first. Western Financial Group was named a 2025 Top Insurance Employer by Insurance Business Canada and is home to more than 2,300 team members supporting over one million customers across 200+ locations across Canada.

COMMERCIAL INSURANCE CLIENT SERVICE MANAGER

Lead a team of commercial insurance experts to increase sales and service excellence.

In this role you will report to the Director, Commercial Insurance, and lead a team of dedicated commercial insurance professionals. You can be part of a highly motivated team who all contribute to the achievement of business goals and sales targets.

Here Is What a Typical Day Looks Like

• Deliver results on the business strategy, through employee development, performance management, coaching, succession planning and team effectiveness to drive accountability and favourable outcomes
• Lead your team through the change management process to shape organizational understanding of proposed changes as required
• Develop a team business plan, budget and sales strategy that ensures attainment of company sales goals and profitability
• Collaborate with Commercial Underwriting for product review and development
• Represent the organization and liaising with domestic and international insurance companies as required
• Review required reports and complete audits on processes, documentation and correspondence
• Continue self-development through industry and community involvement, training and other courses

The value you bring

• General Insurance Level 2 License required
• Frontline leadership experience in a sales driven environment, preferably commercial insurance
• Involvement in industry related associations and your community
• Professional communication etiquette, both written and verbal

Hours: Full Time - 37.5 hours/ week

Location: Winnipeg, MB

Current Vacancy: Yes

Salary Range: $85,000 - $107,000

Requisition #: 83199

Why Western?

Western's people-first culture, grounded in our guiding principles of Truthfulness, Fairness, Value, and Loyalty, is recognized across Canada and strengthened by our commitment to wellness, flexibility, and meaningful community impact.

Highlights Include

• 14 Paid Wellness Days, 3 weeks' vacation, company matching savings programs, and 100% employer paid group benefits for eligible employees
• Over 1,500 volunteer hours supporting 160+ charities in 2024-2025 through the Western Financial Group Communities Foundation.

Our Commitment to Inclusion:

At Western, we strive to create an accessible, equitable, and inclusive workplace where everyone feels valued and can thrive. As an equal opportunity employer, we encourage applicants of all backgrounds to apply, even if your experience doesn't perfectly match every qualification. If you need assistance or an accommodation during the hiring process, please contact [e-mail] or visit our Careers page.

Our Human First Hiring Approach:

We do not use artificial intelligence to screen, assess, or select applicants. All applications are personally reviewed by Western's Talent Acquisition Consultants. As part of our hiring process, we use standardized, scientifically validated skills assessments (nonAI), and all results are reviewed by our hiring team.