Assistant Store Manager - Toronto Premium Outlets

Peak Performance; Toronto; On-site; CAD 52,000 - 62,000; Full time

Benefits offered by this job

3 weeks paid vacation

Clothing allowance

Employee discount on all Amer Sports brands

Ongoing training and development opportunities

Flexible scheduling options

Job summary

Peak Performance is seeking an Assistant Store Manager in Toronto to support store operations and enhance customer experiences. You will supervise staff, manage inventory, and ensure high service standards while driving sales.

The ideal candidate will demonstrate strong leadership skills, an understanding of inventory management, and effective communication with both staff and customers. Enjoy a supportive team environment with opportunities for growth at our new store location.

Qualifications

• High level of customer service skills to ensure positive customer experiences.
• Strong understanding of inventory management.
• Ability to communicate effectively with various stakeholders.

Responsibilities

• Promote and ensure quality customer service through training.
• Supervise and lead store staff.
• Manage inventory levels and stock checks.
• Resolve customer complaints in a timely manner.
• Maintain store cleanliness and organization.

Skills

Customer Service

Inventory Management

Financial Understanding

Coaching and Development

Communication

Job description

Position Overview

We are seeking a motivated and inspiring Assistant Store Manager to support the Store Manager in managing the store operations, staff, and customer experience to achieve sales goals and maintain a high level of customer satisfaction. Decisions related to managing store operations, staff, and customer service are within the scope of the Assistant Store Manager's core mandate. We are continuing our expansion on the North American market, and you will play a crucial role in curating exceptional customer experiences and contributing to the energy in the store. Join us as we open our brand new store at the Toronto Premium Outlets.

Your Role

• Customer Service – promote, monitor, and follow up with the team on quality service through training and by acting as a positive role model when on the shop floor
• Supervise and lead store staff, including scheduling, training, development and coaching
• Ensure the store is operating efficiently and meeting sales goals
• Manage inventory levels, including ordering and receiving merchandise, and conducting regular stock checks
• Resolve customer complaints and issues in a professional and timely manner
• Maintain store cleanliness and organization, including managing visual merchandising displays

What We're Looking For

• Maintains a high level of customer service, ensuring that every customer has a positive experience at the store
• Has a strong understanding of the store's inventory and is able to manage it effectively, ensuring that the store has the right products in stock at the right time
• Has a good understanding of the store's financial performance and is able to identify opportunities to improve profitability
• Is able to communicate effectively with the Store Manager, store staff, and customers, building positive relationships and promoting collaboration
• Has a good understanding of the company's policies and procedures and ensures that the store operates in compliance with those policies and procedures
• Has the ability to coach and develop retail leads and sales assistants

What We Offer

• Salary Range $52,000 – $62,000 per annum. Pay is determined by factors such as job‑related skills, relevant experience, education and/or training
• 3 weeks paid vacation, plus 3 paid floating days
• Opportunity for growth and advancement within the company
• A supportive and collaborative team environment
• Ongoing training and development opportunities
• Competitive hourly wage commensurate with experience
• Flexible scheduling options
• Clothing allowance and employee discount on all Amer Sports brands