Assistant Store Manager

Rogers Communications, Inc.; Canada; On-site; CAD 50,000 - 68,000; Full time

Benefits offered by this job

Employee discounts

Health benefits

Parental leave top-up

Mental health coverage

RRSP

TFSA

Pension plan

Company stock options

Diversity & inclusion

Job summary

Rogers Communications, Inc. is seeking an Assistant Store Manager in Thornhill, Ontario. You will support daily operations, coach the team, and help deliver best-in-class customer experiences. This role focuses on sales execution, brand representation for Rogers and Fido, and community event involvement.

Your leadership will foster an inclusive environment while ensuring merchandising and schedule adherence, contributing to growth and customer satisfaction.

Qualifications

• Experience coaching store teams to deliver strong customer experiences.
• Proven ability to meet sales targets through effective communication.
• Experience with retail operations including scheduling and merchandising.

Responsibilities

• Support the Store Manager in day-to-day operations and coaching.
• Engage customers and promote Rogers & Fido brands in-store.
• Drive sales and maintain brand standards during peak times.
• Represent Rogers and Fido at local community events.

Skills

Coaching

Customer service

Retail operations

Team leadership

Communication

Job description

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Assistant Store Manager

Our branded retail team is at the heart of our success. We represent the welcoming spirit of our company. Our retail teams are outgoing and approachable individuals who understand how our products and services fit into everyday life, and we’re excited to show customers how that technology can enhance and simplify their lives. We deliver a seamless experience, value expertise, dedication, and commitment to doing what’s right for our customers needs, every time.

At Rogers, we believe in fostering an environment that inspires personal growth, building careers, and creating an inclusive future for everyone. If you’re passionate about technology, enjoy connecting with people, and thrive in a supportive team environment, consider exploring the following opportunity!

What Is in It for You:

• Up to 50% employee discounts on Rogers and Fido services
• Comprehensive health benefits, parental leave top‑up, mental health coverage, and EFAP
• Wealth programs: RRSP, TFSA, pension plans, and company‑matched share purchase options
• Inclusive culture with strong diversity and equity-focused employee resource group

What You will be doing:

• Management Support: You support the Store Manager in managing day to day operations, coaching, and developing team members to positively impact growth and create best in class customer experiences.
• Customer Engagement: Enhance the retail experience by providing best in class service and value-added solutions to our customers through promoting Rogers & Fido brands including Rogers Mastercard
• Sales Delivery: Achieve sales goals within a dynamic and supportive team environment.
• Brand Representative: You represent Rogers and Fido brands in-store and at your local community events to support local small businesses.

Your Qualifications:

• Ability to build rapport and coach team members to create best in class customer experiences and meet business sales targets through clear and effective verbal communication.
• Strong commitment to delivering best in class customer experiences
• Experience with retail operations, including scheduling, merchandising execution, inventory adherence to compliance standards and adapting to dynamic environments.
• Management experience in the telecommunications industry is considered a strong asset.
• You can provide 40 hours availability weekly, including evenings, weekends, and statutory holidays to meet customer demand and maintain strong performer results during peak times.

To protect our people, brand and assets, a pre‑employment background check will be conducted. As part of our selection process, all candidates must clear a criminal/credit background check and ID verification. Previous employment verification may be required depending on the role.

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.

Schedule: Full time
Shift: Variable
Length of Contract: Not Applicable (Regular Position)
Work Location: Unit# 26 - 9200 Bathurst Street (389), Thornhill, ON
Travel Requirements: Up to 10%
Background Check(s) Required: Criminal Record and Credit Check
Posting Category/Function: Retail (Store Management / Corporate) & Store Management
Requisition ID: 339094

Location: Thornhill, ON, CA

Being a Rogers team member comes with some great perks & benefits including:

• Health & well-being benefits
• Donation matching
• Paid time off for volunteering
• Wealth Accumulation including: Pension plan & Employee stock options
• Generous employee discounts
• Leadership development, Mentorship, and Coaching programs

available for full-time and part-time permanent employees, some restrictions apply

Posting Notes: Retail