Assistant Store Manager

Rogers Communications; Ottawa; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation

Management bonus program

Employee discounts

Health benefits

Parental leave top-up

Mental health coverage

RRSP/TFSA

Pension plans

Company-matched shares

Inclusive culture

Job summary

Rogers Communications seeks a full-time retail leader in Ottawa to coach and develop a high-performing sales team, delivering exceptional customer experiences and achieving store targets.

You will oversee store operations at 1200 St Laurent Blvd and promote Rogers and Fido brands, while engaging in local community events in a collaborative, inclusive culture.

Qualifications

• Experience leading a retail team and driving sales performance.
• Proven ability to deliver best-in-class customer experiences.
• Strong communication skills to connect with team, customers, and leadership.
• Willingness to work evenings, weekends, and holidays as needed.

Responsibilities

• Lead, coach, and retain a high-performing sales team.
• Manage store operations with a focus on service and solutions for customers.
• Achieve regional and store-level targets through business planning.
• Represent Rogers and Fido brands at in-store and community events.

Skills

Team leadership

Customer experience

Sales performance

Communication

Availability

Job description

Our branded retail team is at the heart of our success. We represent the welcoming spirit of our company. Our retail teams are outgoing and approachable individuals who understand how our products and services fit into everyday life, and we’re excited to show customers how that technology can enhance and simplify their lives. We deliver a seamless experience, value expertise, dedication, and commitment to doing what’s right for our customers needs, every time.

At Rogers, we believe in fostering an environment that inspires personal growth, building careers, and creating an inclusive future for everyone. If you’re passionate about technology, enjoy connecting with people, and thrive in a supportive team environment, consider exploring the following opportunity!

What Is in It for You

• Competitive compensation plus lucrative management bonus program
• Up to 50% employee discounts on Rogers and Fido services
• Comprehensive health benefits, parental leave top‑up, mental health coverage, and EFAP
• Wealth programs RRSP, TFSA, pension plans, and company‑matched share purchase options
• Inclusive culture with strong diversity and equity-focused employee resource group

What You will be doing

• Leading, coaching, developing, and retaining a high-performing sales team with a strong focus on sales performance and customer experience.
• Manage all aspects of store operations, by providing best-in class service and solution-based customer experiences to our customers while promoting Rogers & Fido brands including Rogers Mastercard.
• Delivering on business plans to achieve regional and store‑level targets
• Representing Rogers and Fido brands in-store and at local community events.

Your Qualifications

• Experience building strong connections with your team through clear, effective communication that drives positive outcomes and supports team and business goals.
• Management experience overseeing retail staff, operations, and performance to drive and deliver strong consistent sales results.
• Leading a culture of continuous improvement through innovation and collaboration which strengthen team performance and contribute to overall store growth, results and performance
• You can provide 40 hours availability weekly, including evenings, weekends, and statutory holidays to meet customer demand and maintain strong performance results during peak times.

To protect our people, brand and assets, a pre‑employment background check will be conducted. As part of our selection process, all candidates must clear a criminal/credit background check and ID verification. Previous employment verification may be required depending on the role.

Schedule: Full time

Shift: Variable

Length of Contract: Not Applicable (Regular Position)

Work Location: 1200 St Laurent Blvd Unit 248 (5461), Ottawa, ON

Travel Requirements: Up to 100%

Background Check(s) Required: Criminal Record and Credit Check

Equal Opportunity Statement

To support career growth, collaboration, and high-performing teams, all Corporate Employees are expected to work onsite. We believe that in-person connection strengthens our culture and drives industry-leading performance. At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.